Manager, Talent & Retention

The Opportunity

Heights Philadelphia maintains an experienced and diverse staff who provide direct service, programmatic leadership and administrative support so that the organization can achieve its compelling vision for students across the city. The Talent Team collaborates with hiring managers across the organization to hire, onboard, develop and retain staff.

The Manager, Talent & Retention is a critical part of this team, and will manage or support the Talent Team’s implementation of the organization’s talent life cycle: recruitment & selection, onboarding & orientation, performance management & evaluation, employee development & engagement. More specifically, the Manager will work closely with internal staff to manage the hiring, onboarding and off-boarding of roughly ~40 roles each fall, and ~60 seasonal roles ahead of the start of our summer programs. The Manager will also support a number of organization-wide initiatives focused on employee development and engagement.

The Manager, Talent & Retention role is a great opportunity for someone growing in their career in talent, human capital management and/or human resources. The Manager role is perfect for someone with proven experience navigating complex (and well-organized) systems and processes, working in a fast-paced environment, and providing outstanding customer service to internal staff and candidates exploring opportunities at Heights.

This is a hybrid role, requiring reporting in-person three (3) full days per week, including on an org-wide reporting day: Wednesday. During our peak season, there may be an occasional need to report in person up to 5 days in a week or work in the evening. In these instances, this expectation will be communicated with advance notice.

What You’ll Do

• Monitor the processes through which Heights connects with seasonal and part-time staff each fall, winter and summer. Provide regular updates on progress towards our hiring goals
• Serve as go-to resource for hiring managers seeking to hire part-time staff for their programmatic or administrative needs, advising them to ensure their screening process aligns with organizational workflows, and candidate-friendly practices.
• Collaborate with hiring managers on their hiring needs and develop strategies to keep them up to date on the status of hiring and onboarding during peak seasons.
• Maintain accurate records of the stages of the hiring process in our applicant tracking system (Paycor), Heights’ website and internal trackers to ensure our open roles are current.
• Oversee and serve as the point of contact for the organization’s onboarding process for all new hires, ensuring all pre-hire requirements (state clearances, documentation, training…etc) are met prior so that new employees are able to start on the target date of hire. Engage directly with candidates and advise hiring managers, as appropriate.
• Lead orientation sessions for new part-time staff and serve as contact for any initial needs that may emerge during onboarding.
• Monitor and manage internal staff records through our employee management systems (Paycor), trackers, staff directory and organizational chart to ensure information is accurately reflected.
• Oversee ongoing compliance with required clearances and mandated training for Heights staff at required intervals.
• Manage work study placements with Heights’ University Partners. Support hiring, onboarding and time-sheet reporting as required by partners.
• Develop materials, presentations and reports to increase understanding of and access to Talent Team initiatives, including through contributions to the organization’s staff newsletter
• Lead and/or creatively contribute to staff engagement, org-wide staff events, and staff recognition throughout the year in collaboration with an internal committee.
• Support organization-wide initiatives

What You’ll Bring

• Broad knowledge of the talent life cycle and the specific responsibilities of a Talent function
• Direct experience with hiring for multiple roles (10 roles at the same time)
• Experience managing employees or prospective hires through a process, monitoring for completeness and compliance
• Experience using HR systems (HRIS, Applicant Tracking) to maintain accurate records for current and prospective employees, and to manage hiring
• Strong administrative skills with a high level of proficiency in google suite applications (Docs, Sheets, Slides) or Microsoft Office products (Word, Excel, Powerpoint) required.
• Strong organizational skills, task management and ability to manage multiple deadlines. Prior experience with project management software: Monday.com, Asana, Trello..etc a bonus.
• An ability to work in a fast paced environment and contribute to achieving team priorities, projects and goals.
• A willingness to adapt to and learn new systems, practices and technologies
• Experience developing products, tools and materials, and making presentations to share information with others.

Who You Are

• Bachelor’s Degree required
• Has a minimum of three (3) years experience working in Talent Acquisition, HR or People Operations in a similar setting.
• Strong interpersonal skills, with demonstrated ability to build positive and productive relationships within an organization
• Effectively communicate ideas and strategies, both verbally and in writing internally and externally.
• Prior experience working with nonprofits preferred but not required
• Able to provide documentation of eligibility to work in the United States
• Able to meet clearance requirements: PA State background check (PA Criminal, PA Child Abuse and FBI Fingerprint Check) prior to hire.
• Ability to frequently operate a computer and other office productivity machinery.
• Ability to lift up to twenty (20) pounds.
• Ability to perform the essential functions with or without a reasonable accommodation.