What are the responsibilities and job description for the Quality Assurance Representative position at Heidtman Steel Products Inc.?
Description
Heidtman Steel Products is seeking a Quality Assurance (QA) Representative to serve the Eastern US and Canada regions. The QA Rep will be responsible for customer support and communications, including investigating and resolving customer claims; internal quality issues and part evaluations; and assisting with purchasing and production.
- Providing metallurgical and technical service to our customers and act as the liaison between the Company and the customer
- Investigating customer complaints and/or rejections to determine the root cause and develop corrective actions
- Providing technical support to sales, operations, resource planning, and purchasing
- Conducting new part investigations and working with other departments to complete the contract review process required to successfully launch new business.
- Other duties as assigned.
Requirements
- Technical degree and/or experience in steel manufacturing.
- Quality Management System experience.
- Internal and external audit experience.
- Proficient in quality tools, mathematics, and statistics.
- Skilled in problem-solving and developing robust preventive actions.
- Some overnight travel may be required, depending on customer base being supplied.
- Metallography experience is a plus
Why Heidtman Steel
Heidtman Steel has been a trusted industry leader for over 70 years, delivering innovative, customer-focused solutions with a strong “can-do” attitude. As a family-owned company, we value our employees and foster a supportive, team-oriented environment.
What We Offer:
- Competitive compensation with performance-based bonuses
- Comprehensive benefits package including medical, vision, dental, and prescription coverage
- 401(k) plan with company match and flexible spending account
- Company paid disability and life insurance benefits
- Health club reimbursement and tuition assistance and more!
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