What are the responsibilities and job description for the Customer Service Representative/Cashier position at Heffron Farms?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive shopping experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Greet customers warmly and assist them with their inquiries in a professional manner.
- Handle cash transactions accurately and efficiently while maintaining cash handling procedures.
- Utilize retail math to process sales and returns effectively.
- Engage in upselling techniques to enhance the customer experience and drive sales.
- Supervise junior staff when necessary, ensuring adherence to company policies and procedures.
- Maintain phone etiquette while managing customer calls, addressing concerns, and providing solutions.
- Foster a positive relationship with customers by actively listening and communicating effectively.
- Assist with inventory management and restocking as needed to ensure product availability.
- Collaborate with team members to achieve store goals and improve overall customer satisfaction.
Qualifications
- Previous experience in customer service or retail sales is preferred but not required.
- Strong communication skills with the ability to engage effectively with diverse customers.
- Bilingual abilities are a plus, enhancing communication with a broader customer base.
- Familiarity with cash handling processes and retail math is advantageous.
- Ability to upsell products while maintaining a focus on customer needs.
- Demonstrated ability to supervise others in a retail environment is beneficial.
- A positive attitude, strong work ethic, and commitment to providing outstanding service are essential for success in this role.
Join our team as a Customer Service Representative where you can make a difference in our customers' experiences while developing your skills in a supportive environment!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Ability to Relocate:
- Wyoming, MI 49509: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16