Medicare and Individual Health Advisor

Objective:  

Heffernan Insurance Brokers is looking for an experienced and customer-focused Medicare and Individual Health Advisor to guide clients through the process of selecting and enrolling in Medicare and Individual & Family Health Plans (IFP).  This role involves assessing client needs, explaining coverage options, and ensuring compliance with federal and state insurance regulations.  You will play a key role in building long-term relationships while helping clients make informed healthcare coverage decisions.   

Responsibilities Include:  

• Educate clients on Medicare (Parts A, B, C, and D), Medicare Supplements, and Individual & Family Plans (ACA & Private).  
• Conduct needs assessments to recommend appropriate health insurance products based on clients’ medical and financial situations.  
• Assist clients with plan comparisons, enrollment applications, and renewals. 
• Stay current with federal and state health insurance regulations, including CMS and ACA guidelines. 
• Maintain accurate and detailed records of all client interactions and policy transactions.  
• Build and maintain strong relationships with clients to ensure satisfaction and long-term retention.  
• Participate in educational events, outreach, and marketing initiatives to generate leads and grow your book of business. 
• Work with carriers and internal teams to resolve client issues related to billing, coverage, or claims.  
• Maintain AHIP Certification on a yearly basis 
• Other duties and special projects as assigned. 

Requirements: 

• Education – High School graduate/GED required.  
• Minimum of two (2) years’ working experience in Medicare, IFP and/or group health insurance or with a benefits brokerage/consulting firm.  
• Active Life & Disability license is required.  
• Excellent communication, customer service, and organizational skills.  
• Must be proficient with MS Suite, particularly Excel, Word, and PowerPoint.   
• Professional demeanor and behavior required as referenced in the Heffernan core values (Habits).  

Compensation: 

The base salary range for this position is $70,000.00 to 80,000.00. The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role will be eligible to participate in a discretionary annual incentive program. Heffernan offers a comprehensive benefits package; more details on which can be found at https://www.heffins.com/about-us/careers.

Heffernan Habits:  

These are core values that represent our unique culture.  

• Answer The Phone (And Email): Communication is the foundation of success in life, work, and relationships. It begins with being present and responsive to both clients and colleagues. Listen to what is said and notice what goes unsaid. 
• Have Fun: Fun is something we don’t shy away from, and participation brings us together on many different levels. Take the time to know your colleagues and let barriers fall away. If we are happy and enjoy time together, we will do a better job for our clients and for one another! 
• Be Respectful: Lend a hand, be kind, and smooth the path. Respect is the cornerstone of developing and maintaining strong relationships. Lead with humility, take ownership of your actions, and ease the way for others. We are in this together as a team, as a family, and as trusted advisors to many.  
• Do Good: This is our core. We strive to do good for our clients, our community, and our planet. 
• Celebrate & Value Our Differences: “Because You’re Different”. It is our differences, when valued and amplified, that allow us to innovate, to learn, to connect, and to stand apart from the rest.  

Working Conditions:  

• Work environment is indoors, sitting at a desk or standing for extended periods of time. 
• Daily use of computers, keyboard, mouse, headset, printers, and other commonly used office equipment. 
• This position may require flexibility to work hours outside of a regular schedule. 
• Ability to travel as necessary.   

Salary : $70,000 - $80,000