What are the responsibilities and job description for the Business Banking Relationship Manager position at HEBRON SAVINGS BANK?
POSITION TITLE: Business Banking Relationship Manager
DEPARTMENT: Retail Banking
ACCOUNTABILITY: Senior Vice President, Retail and Delivery
Scope of Responsibility: The Business Banking Relationship Manager is responsible for developing and managing new business relationships and expanding existing business, nonprofit, and public funds relationships through the delivery of cash management solutions and deposit services. This role is primarily focused on proactive calling efforts, client acquisition, and in-person relationship management.
The position serves as the primary point of contact for their business portfolio, overseeing relationship development, conducting periodic reviews, and identifying opportunities to enhance customer relationships. The Business Banking Relationship Manager plays a key role in driving deposit growth and expanding commercial relationships by partnering closely with Retail Bankers, Business Development Officers, and internal teams to support onboarding and service delivery
The Business Banking Relationship Manager is responsible for onboarding and servicing customer accounts. Primary responsibility for cash management system setup, maintenance, and operational execution resides with internal Electronic Banking and Operations teams.
Duties & Responsibilities:
Business Development and Deposit Growth
- Develop and grow a portfolio of business, nonprofit, and public funds relationships with a focus on increasing operating deposits and fee-based services.
- Proactively generate new business through calling efforts, community involvement, and relationship building with prospects, centers of influence, and existing customers.
- Maintain an active calling program, including regular in-person meetings with prospects and clients.
- Expand existing relationships by identifying opportunities to introduce additional cash management products and services.
- Partner with Retail and Business Development Officers to support full relationship development, including identifying and referring loan opportunities.
- Retain and expand existing relationships through outreach and annual account reviews.
Relationship Management and Client Service
- Serve as primary relationship manager for customers utilizing cash management services.
- Maintain regular contact with clients to ensure satisfaction, retention, and relationship growth.
- Assess customer needs and recommend appropriate products such as online banking, ACH services, remote deposit capture, and fraud mitigation tools.
- Coordinate onboarding and training in partnership with internal teams to ensure successful implementation and adoption of services.
- Conduct periodic and annual cash management and RDC reviews to ensure appropriate product usage, identify risks, and uncover growth opportunities.
Needs Assessment, Documentation, and Onboarding Coordination
- Analyze customer cash flow and operational needs to recommend appropriate products and services.
- Prepare, collect, and ensure completeness of all required customer documentation.
- Coordinate with Electronic Banking, Operations, and Branch staff to facilitate timely and accurate implementation of services.
- Act as liaison between the customer and internal teams throughout the onboarding process.
- Perform limited system entry or updates as needed to support onboarding and ongoing customer servicing, without primary ownership of system setup.
Cash Management Services Support
- Partner with internal teams to align customer needs with appropriate service structures and Bank policy.
- Support consistent and high-quality service delivery across all customer segments, including business and municipal relationships.
- Assist in resolving client issues by coordinating with appropriate internal departments, as needed.
Risk Management and Compliance
- Ensure required documentation is collected and submitted in accordance with Bank policies and regulatory requirements.
- Identify and escalate potential operational, fraud, or compliance risks associated with customer activity.
- Conduct customer and service reviews to ensure ongoing compliance and appropriate product usage.
Municipal and Public Funds Relationships
- Serve as a primary contact for municipal and public funds customers.
- Coordinate onboarding, service delivery, and ongoing support to ensure consistency and compliance with applicable requirements.
- Collaborate internally to ensure effective communication and service alignment for public sector relationships.
Community Engagement
- Participate in community and professional activities to promote the Bank’s presence and support business development efforts.
- Represent the Bank in a professional manner to enhance its reputation and visibility in the marketplace.
Knowledge, Skills & Experience:
- Bachelor’s degree in business or a related field, or equivalent experience
- 3–5 years of experience in business banking, cash management, or commercial relationship development
- Demonstrated ability to generate new business and manage client relationships
- Working knowledge of cash management products, including Online Banking, ACH, wires, merchant services, and remote deposit capture
- Understanding of risk controls, fraud prevention practices, and regulatory compliance
- Strong communication, presentation, and organizational skills
- Self-motivated with the ability to work both independently and collaboratively
- Proficiency with banking systems and related technology
Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and move up to 15 lbs. Vision abilities required include close, distance, and peripheral vision. Employee will need to be able to do close-up paperwork and view computer screens.
EEO Statement: Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional, sexual orientation, gender identity or expression, military service, disability or any other classification protected by applicable state and federal laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Hebron Savings Bank expressly prohibits workplace harassment or unlawful discrimination against individuals on the same basis as outlined above.
Job Classification: Exempt
Salary : $60,000 - $85,000