Director of Housing Services

Job description:

Position Summary:

The Director of Housing Services oversees the Supportive and Permanent Housing Projects. This role oversees supportive housing case managers and manages leased and owned low-income housing properties. The role ensures compliance with all regulatory statutes and funding guidelines and will align departmental goals and outcomes with broader agency and community objectives.

Responsibilities:

Housing Program Management

• Oversee HUD COC Housing Programs including Permanent Supportive Housing, Rapid Rehousing, Youth Housing Programs, and Tenant-Based Rental Assistance.
• Supervision of Housing Case Managers to include: Regular meetings with Housing Case Managers to discuss program updates, set expectations, and provide client support; Weekly meetings with the Housing Team to discuss program updates and facilitate team communication; and Ongoing review of program implementation to ensure it is safe, effective, trauma-informed, and client-centered.
• Review Client File Documentation, including income calculations, assess rent reasonableness, determine utility allowances, and conduct annual program recertifications to support case management staff.
• Monitor closed client files for completeness, organization, and compliance with funding guidelines.
• Review and maintain accurate records on the Wisconsin Clarity database for all housing programs.
• Work with the housing team to identify program openings and facilitate program enrollments through Coordinated Entry.
• Understand program outcomes and seek support for positive system performance measures.
• Receive and process client grievances and program incident reports.
• Assist with new program development and implementation.

Property Management

• Supervise Property Manager responsible for
• Timely tenant processes (lease-ups, move-outs, evictions, waiting lists), supervise case managers, and coordinate upgrades for vacant units. Conduct housing inspections, including Habitability Standards, HQS, and NSPIRE.
• Property Maintenance: Manage all maintenance requests and contractor coordination, arrange seasonal services, conduct monthly property walk-throughs, oversee renovation projects, and coordinate van maintenance schedules.

Administrative

• Complete and submit monthly, quarterly, and annual reports.
• Work with Finance to monitor program budgets, grant spending, and program
• Ensure program compliance with regulations and guidelines for recordkeeping, spending, and service provision.
• Process monthly billing information for Finance.
• Assist with Federal, State, and private grant applications.

Meetings and Community Collaboration

• Collaborate with the Hebron leadership team and CEO.
• Attend Hebron staff meetings.
• Attend community meetings, conferences, and
• Participate in Hebron special events.
• Participate in regular ongoing training.

Skills/Qualifications:

Preferred Qualifications

• Bachelor's degree in social work, Organization and Leadership, or Human Services is required. Master’s Degree Preferred.
• Three years of homeless services experience.
• Two years of supervisory or management experience.
• Two years of experience working with CoC and other federal housing programs.

Minimum Qualifications

• Minimum 4-year degree in Human Services, or another related field, or a combination of education and relevant work experience.
• Strong organizational skills and attention to detail.
• Demonstrates a strong ability to perform tasks with minimal supervision or oversight.
• Ability to maintain a quality workplace in a diverse, fast-paced, stressful, and changing environment.
• Ability to assess emergency situations and respond effectively.
• Follow through with commitments and meet deadlines.

Language Skills:

Ability to read, write and comprehend English. Being bilingual would be helpful.

Certificates, Licenses, Registration:

Requires a valid Wisconsin Driver’s license and proof of insurance.

Physical Demands: 

The physical demands described here represent those an employee must meet to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is a largely sedentary role; however, some handling of displays/signs/supplies/donations is necessary. This would require the ability to lift up to 40 pounds.

Work Environment:

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee may perform some work-related travel.

The employee works predominantly indoors but will need to go between buildings or outdoors.

The work environment noise level is usually moderate.

Schedule:

This exempt position requires a 40-hour work week. This is a first-shift job, on-site, typically working from 8:30 am to 4:30 pm. Some weekends and evenings/early mornings are required.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work Location: In person