Move Administrator

Job Description:

I. Position Summary:

The NewBridge Move Administrator is responsible for coordinating details with the assistance of all relevant departments for move-ins and move-outs for independent living members and for portions of the assisted living residents at NewBridge on the Charles.

II. Core Competencies:

• Commit to the organization’s core values of respect, dignity and empowerment.

• Commit to making contributions to fellow employees as needed.

• Be available to build trusting relationships with residents, members, and fellow employees.

• Ability to work with confidential data and adhere to organizational and legal disclosure requirements.

• Operate ethically with a high degree of accuracy.

• Ability to meet deadlines.

Communication

• Act as an advocate on behalf of members as needed or appropriate.

• Communicates with members and staff in a manner that conveys respect, caring and sensitivity.

• Listens and respects others’ opinions.

• Accountable for staying informed by reviewing memos, emails and other forms of communication.

• Responsible for communicating and responding to issues and problems in a timely and efficient manner.

• Responds to members in all situations with a calm, sensitive and supportive approach.

Teamwork/Collaboration and Flexibility

• Is flexible to the needs of the Community Life Department and NBOC.

• Acts in a manner outside the traditional “role” as needed in order to meet members’ needs.

• Works as a member of the team by pro-actively working to meet member needs.

• Promotes a healthy environment by demonstrating trust, mutual respect, visible support and open, honest communication with team.

• Involves team by constantly sharing information.

• Is aware of and respects others’ cultures, values, and backgrounds and considers differences when communicating and providing services.

Professionalism

• Follows all policies and procedures set forth by the organization and outlined in NBOC and HSL policy manuals and the employee handbook.

• Maintains confidentiality of members and wellness information.

• Meets all requirements as outlined by regulatory and licensure, and clinical standards.

III. Job Responsibilities:

• Independent Living Community

  • Manages all logistics and details for independent living (IL) move-ins and move-outs; responsible for 256 IL units, including apartments, villas,s and cottages

  • Maintains an IL renovation spreadsheet that tracks the status of all unit turnovers

  • Hosts a weekly IL renovation team meeting to discuss units that are in the renovation process

  • Meets with new incoming residents to obtain their unit selections for their specific unit; selections are documented, submitted to the resident for approval, and then shared with the renovation team to commence the work

  • Acts as the primary point of contact for incoming new residents and family members

  • Along with the Member Services Manager, helps orient new independent living members to the NewBridge community

  • Responsible for the preparation of the resident profile “face sheet” to be placed in new IL resident closets as part of our File of Life preparedness system

  • Assigns independent living garage spaces and keeps track of garage inventory and assignments

  • Ensures the readiness of resident storage cages located on the premises

• Assisted Living Community

  • Maintains schedule for vacated assisted living (AL) units (87 total units) and coordinates with the Engineering renovation team to ensure timely turnover

  • Conducts walks of completed AL units to ensure readiness

  • Hosts a weekly AL renovation team meeting to discuss units that are in the renovation process

• General Responsibilities

  • Coordinates specific after-market unit upgrades and changes in conjunction with the Director of Engineering

  • Works with outside vendors (moving companies, move managers, decorators, etc.) to ensure successful transitions

  • Works with other disciplines, as needed, including IT, housekeeping, engineering, and culinary, to ensure deadlines are adhered to and customers’ needs are met

  • A valuable member of the community life department who participates in department-related projects and decisions

  • Creates, coordinates, and strengthens partnerships with donation resources for members and families

  • Creates and updates an IL/AL move-in calendar that is distributed across various departments weekly

  • Maintains a resident move-in/move-out checklist for use by residents/families

IV. Qualifications

• Must be a professional, proactive, collaborative, conscientious, and results-oriented individual. Must have an energetic, optimistic, and positive demeanor, excellent oral and written communication skills, able to adapt to changing priorities and display thoughtful, sound judgment.

• Superb organizational skills. Must be proactive, disciplined, and able to streamline work volume in order to maintain bottom-line efforts in the midst of multi-tasking and daily re-prioritizing. Must have the ability to handle difficult situations with patience and empathy.

Remote Type

Salary Range: