Dispatcher

Position Summary

Pacific Transload and Transport, an industry leader in transportation services and logistics solutions, is actively seeking a dynamic Port Dispatcher to join our growing Port Division. Our new Port Dispatcher will play a crucial role in managing the efficient and timely movement of containers to and from the port. The Dispatcher will act as the primary liaison between port authorities, drivers, and customers to ensure smooth operations and exceptional service delivery. Proficiency in Chinese is preferred.

The ideal candidate will have a strong background in intermodal drayage operations and a keen understanding of port/terminal processes. The Dispatcher will be responsible for managing dispatch schedules, coordinating shipment updates, handling exceptions, and providing outstanding customer support in a fast-paced environment.

Responsibilities

Driver Assignment & Load Optimization:

· Assign drivers to loads based on delivery plans, ensuring maximum efficiency and on-time performance. Maximize driver opportunities by planning routes that enhance productivity and reduce downtime.

Customer & Driver Relations:

· Develop and maintain proactive relationships with customers by providing clear communication and transparent updates. Serve as the primary point of contact for drivers, ensuring they have all necessary dispatch information and support.

Dispatch Management:

· Manage dispatch documentation, including load confirmations and delivery details, ensuring all paperwork is properly filed and communicated to port authorities, drivers, and internal stakeholders.

Exception Handling:

· Monitor and manage delivery exceptions, taking swift action to resolve issues. Coordinate with drivers, port personnel, and customers to ensure delays are minimized, and service levels are maintained.

Shipment Tracking & ETA Calculations:

· Use tracking tools and software to monitor container locations, providing real-time updates to customers and internal teams. Accurately calculate estimated arrival times (ETAs) and adjust schedules as needed to meet operational demands.

Data Management & Software Use:

· Input and update shipment details, schedules, and status information into the company database/software system. Ensure data is accurate, up to date, and accessible to all relevant teams.

High-Volume Communication:

· Manage high levels of inbound and outbound communication via email and phone. Provide professional, courteous service to internal teams, drivers, port officials, and external customers.

Problem-Solving & Support:

· Address operational challenges with a solution-oriented approach. Provide timely problem resolution to mitigate any potential disruptions to service, coordinating closely with the team to close any coverage gaps.

Job Type: Full-time

Pay: $42, $72,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $72,000