What are the responsibilities and job description for the Dispatch Support Specialist position at Heavy Duty Tire, LLC?
Heavy Duty Tire, LLC is a family owned and operated Commercial Tire Facility providing sales and service throughout the country with its headquarters located in West Palm Beach, FL.
We are now accepting applications for a full-time Dispatch Support Specialist to fill a position at our West Palm Beach location. The ideal candidate is a proactive self-starter with excellent organizational and communication skills, a strong work ethic, and a passion for providing outstanding customer service. Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment is highly valued.
Experience or knowledge of the commercial tire industry is a plus, but not required. We are willing to train the right candidate who demonstrates initiative, professionalism, reliability, and a strong commitment to customer satisfaction.
What We Offer
- Competitive salary and benefits package
- Excellent opportunities for career growth and advancement
- A professional, team-oriented work environment
- Training and support to help you succeed
If you are an organized and motivated professional who enjoys working with customers, coordinating operations, and being part of a team, we want to hear from you!
Join Heavy Duty Tire and build your career with a growing company where your hard work and initiative are valued.
Job Overview
An integral part of the team, the Dispatcher/ Service Manager is primarily responsible for facilitating service calls from start to finish and ensuring a positive customer experience by actively communicating with technicians and customers throughout the duration of the job.
Key Responsibilities:
- Answer service and delivery related phone calls and e-mails
- Accurately enter customer orders per company procedures
- Coordinate and expedite deliveries and service requests
- Provide excellent customer service to both internal and external customers
- Deliver job completion details to the customer in a timely manner
- Verify work order details against service tickets and resolve any discrepancies prior to invoicing
Required Skills:
- Organization
- Communication
- Time Management
- Multitasking
- Problem solving
- Bilingual preferred (English and Spanish)
- Microsoft Office (Outlook and Excel)
- Experience with Tire Guru is a plus
- Forklift Operation
- Clean Driver's License
- Must be able to lift 50lbs
Benefits:
- Health Insurance, Dental & Vision
- Paid Life Insurance
- 401(k) (3% company contribution independent of employee election)
- Paid Holidays and Vacation