What are the responsibilities and job description for the Full Time Bourbon Educator - Heaven Hill Bourbon Experience position at Heaven Hill Brands?
This is a full-time onsite role at the Heaven Hill Bourbon Experience in Bardstown, KY. Standard schedule is 8:45am - 5:00pm, Monday-Saturday and 11:45am-5:00pm Sunday. This position has a requirement to work every other weekend (Saturday and Sunday).
What The Role Is
The Bourbon Educator is responsible for escorting individuals or groups on sightseeing tours at the Heaven Hill Bourbon Experience. This position is specifically responsible for hosting our guided walking tours and tastings while providing information about our products, heritage and industry.
How You Will Spend Your Time?
While performing duties of job, employee is occasionally required to stand; walk; use hands and fingers to handle or feel objects and use computer; reach with hands and arms. Employee must occasionally lift and/or move up to 20 pounds.
Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.
What The Role Is
The Bourbon Educator is responsible for escorting individuals or groups on sightseeing tours at the Heaven Hill Bourbon Experience. This position is specifically responsible for hosting our guided walking tours and tastings while providing information about our products, heritage and industry.
How You Will Spend Your Time?
- Divulge information that keeps the guests focused on the topic of interest while highlighting the visual artifacts and other offerings.
- Describe tour points of interest to group members, and respond to questions
- Escort individuals or groups on sightseeing tours, or through places of interest such as public buildings, visitor centers, etc.
- Act as an educator by providing unique and important facts to inform the visitor’s curiosity.
- Monitor visitors’ activities to ensure compliance with establishment or tour regulations and safety practices
- Provide directions and other pertinent information to visitors
- Greet and register visitors, and issue any required identification badges or safety devices
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites
- Research various topics, including site history, environmental conditions, and client’s skills and abilities to plan appropriate expeditions, instruction, and commentary
- Select travel routes and sites to be visited based on knowledge of specific areas
- Working in our retail store and light janitorial duties
- All other duties as required
- High School Diploma or equivalent required
- Minimum 1 year previous customer service, education or related experience
- Must be a minimum of 21 years old
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of historical events and their causes, indicators, and effects on heritage and culture
- Excellent oral communication skills with the ability to talk to others to convey information effectively
- Service Orientation – actively looking for ways to help people
- Basic knowledge of Microsoft Office software including Excel and Outlook
- Ability to work in a team and be a self-starter
- Some college coursework completed
- Familiarity with bourbon knowledge and language
- Paid Vacation
- 11 Paid Holidays
- Health, Dental & Vision eligibility from day one
- FSA/HSA
- 401K match
- EAP
- Maternity/Paternity Leave
While performing duties of job, employee is occasionally required to stand; walk; use hands and fingers to handle or feel objects and use computer; reach with hands and arms. Employee must occasionally lift and/or move up to 20 pounds.
Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.