Customer Service Representative for Semiconductor Industry

Department: Sales Job Status:

FLSA Status: Exempt Reports To: Brian Coates

Grade/Level: Amount of Travel Required: None

Work Schedule: Monday through Friday – 40 hours Positions Supervised:

POSITION SUMMARY

This Customer Service Representative (CSR) is the primary resource for all customers in the semiconductor industry. This person is the voice of the customer. They are responsible for creating a positive customer experience in all day-to-day contact with many different engagements. Additionally, this person is responsible for entering purchase orders and coordinating daily shipments with the shipping department.

ESSENTIAL FUNCTIONS

The CSR will receive, enter and acknowledge customer purchase orders accurately and efficiently.

The CSR will be the in-house expert in navigating associated customer web portals and retrieving important data contained therein.

The CSR will coordinate the daily shipment schedule with the shipping department ensuring that orders are shipped as the customers require.

Coordinate with the engineering department to ensure new products (prototypes) are scheduled and shipped according to the customer’s schedule

The CSR will be the primary contact for all expedite requests and personally engage with production and shipping on potential schedule improvements.

The CSR will be involved in all strategic customer facing discussions which include, but not limited to the review of contracts, end-of-life/obsolescence issues and price adjustments.

The ideal candidate will be able to review forecast data and price history data and create actional plans.

POSITION QUALIFICATIONS

Accountability - Accountability looks to the extent to which an individual is willing to accept responsibility.

Accurate – Accuracy looks at the extent to which an individual’s work is correct and error free within company policies and guidelines.

Ambition- Ambition looks to the extent to which an individual demonstrates drive and initiative in seeking personal advancement or recognition.

Communication, Oral- Oral Communication skills look at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent and receives and processes feedback.

Customer Oriented- Customer Orientation implies a desire to serve both external and internal clients by focusing effort on meeting the clients’ needs, understanding their concerns, and seeking to build trust.

Decision Making-Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures.

Detail Oriented-Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.

Honesty / Integrity- Honesty and integrity looks at the ability of the individual to act in a fair and just manner, free from deception.

Initiative - Initiative looks at the ability of the individual to act and take steps to solve or settle an issue.

Organized - Organizational skills looks at the ability of the individual to be structured and methodical in working skills.

Working Under Pressure- Working under pressure looks at the ability of the individual to maintain composure when exposed to stress.

Education

Entry level applicants with a college degree in business, communication, marketing or other equivalent experience are encouraged to apply.

Other qualifications:

Excellent communication skills, both written and oral.

Excellent relationship building skills.

Attention to detail and disciplined follow up.

Work in a windows environment and knowledge of Microsoft Office software is required.

Skills in presentation both internally and externally.

Ability to manage projects and resources involved.

There may be an occasional travel requirement.

While the need for occasional remote work may be allowed on a case-by-case basis, this is 100% onsite in Leavenworth, KS headquarters location with work hours 8AM to 5PM and a 1-hour lunch break.

The ability to walk upstairs and throughout the factory as needed.

PHYSICAL DEMANDS

Physical Abilities Lift /Carry

Stand O 10 lbs or less C

Walk O 11-20 lbs N

Sit C 21-50 lbs N

Handling / Fingering C 51-100 lbs N

Reach Outward C Over 100 lbs N

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5 - 5.5 hrs/day)

C (Constantly)Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Reach Above Shoulder N

Climb N

Crawl N

Squat or Kneel N

Bend N

Push / Pull

12 lbs or less F

13-25 lbs O

26-40 lbs N

41-100 lbs N

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How many years of Production/Manufacturing experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $50,000 - $55,000