What are the responsibilities and job description for the inside customer service rep position at heaton steel and supply, inc.?
Job Overview
Join our dynamic team as an Inside Customer Service Representative and become the vital link between our company and valued clients. In this energetic role, you will deliver exceptional customer support through engaging phone communication, ensuring client satisfaction and fostering long-term relationships. Your enthusiasm and organizational skills will drive success in a fast-paced environment where every interaction counts. This paid position offers an exciting opportunity to develop your sales, communication, and technical proficiency while making a positive impact on our customers’ experience.
Duties
- Respond promptly and professionally to inbound customer inquiries via phone, providing accurate information and solutions.
- Make outbound calls to follow up with clients, promote products or services, and resolve issues efficiently.
- Assist customers with data entry tasks, updating account information accurately within our systems.
- Handle customer support requests by troubleshooting problems and offering clear, helpful guidance.
- Maintain excellent phone etiquette, demonstrating strong communication skills to ensure a positive customer experience.
- Support sales efforts by identifying client needs and suggesting appropriate solutions or services.
Manage multiple tasks simultaneously while staying organized and attentive to detail in a fast-paced office environment.
Requirements
- Fluency in English; bilingual abilities are highly desirable to serve diverse customer bases.
- Previous inside sales/customer service experience or customer support background preferred but not required; training provided.
- Proficiency in Microsoft Office applications such as Word and Excel for data management. typical point of sales software.
- Strong communication skills, both written and verbal, with an emphasis on clear, professional interaction.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Technical proficiency with computer systems, data entry, and basic troubleshooting techniques.
- Demonstrated problem-solving abilities to address customer concerns promptly and effectively.
- Experience with outbound calling, cash handling, or analysis skills is a plus but not mandatory.
Join us in delivering outstanding client service that energizes our brand! This role is perfect for motivated individuals eager to develop their sales acumen, technical skills, and client communication expertise in a supportive environment dedicated to your growth.
Pay: $18.00 - $30.60 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $18 - $31