What are the responsibilities and job description for the Patient Account Representative position at Heaton Eye Associates?
Job Summary
The Patient Account Representative is responsible for supporting the Revenue Cycle Department by managing patient accounts, posting payments, and resolving billing inquiries. This role includes serving as the primary contact for patients regarding statements, balances, and refunds, reviewing and posting MPS portal payments, reconciling bad debt accounts with Revco Recovery, performing variance transfers in NextGen, processing surgical prepayments, and generating itemized statements. The position also handles record requests (legal and ER on-call), responds to internal departmental billing inquiries, and ensures all tasks are completed in accordance with organizational policies and core values, including attendance, punctuality, and reliability.
The ideal candidate has a minimum of 1 year of experience as a Patient Account Representative and a high school diploma or equivalent. Strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment are essential.
About The Practice
The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.
About The Area
Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tagline is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.
Experience
Minimum 1 year experience as a patient account representative
Preferred 2 year experience as a ophthalmology based patient account representative
Certification/Licensure
None Required
Education
High School Diploma or equivalent
Job Duties Include
Serve as the primary point of contact for patients regarding statements, balances, refunds, and billing inquiries.
Review and post payments received through the MPS portal on a weekly basis.
Monitor Revco Recovery accounts to ensure all bad debt listings are current and accurate, on a weekly basis.
Perform variance transfers in NextGen, including transfers between companies, as needed.
Run bad debt reports weekly and communicate with patients with upcoming appointments regarding outstanding balances.
Receive and post surgical prepayments in NextGen, updating appointment details as necessary.
Handle record requests, including legal requests and ER on-call documentation.
Prepare and provide itemized statements as requested.
Respond to internal billing-related inquiries from other departments.
Uphold Core Values, including attendance, punctuality, and reliability.
Qualifications
The Patient Account Representative is responsible for supporting the Revenue Cycle Department by managing patient accounts, posting payments, and resolving billing inquiries. This role includes serving as the primary contact for patients regarding statements, balances, and refunds, reviewing and posting MPS portal payments, reconciling bad debt accounts with Revco Recovery, performing variance transfers in NextGen, processing surgical prepayments, and generating itemized statements. The position also handles record requests (legal and ER on-call), responds to internal departmental billing inquiries, and ensures all tasks are completed in accordance with organizational policies and core values, including attendance, punctuality, and reliability.
The ideal candidate has a minimum of 1 year of experience as a Patient Account Representative and a high school diploma or equivalent. Strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment are essential.
About The Practice
The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.
About The Area
Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tagline is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.
Experience
Minimum 1 year experience as a patient account representative
Preferred 2 year experience as a ophthalmology based patient account representative
Certification/Licensure
None Required
Education
High School Diploma or equivalent
Job Duties Include
Serve as the primary point of contact for patients regarding statements, balances, refunds, and billing inquiries.
Review and post payments received through the MPS portal on a weekly basis.
Monitor Revco Recovery accounts to ensure all bad debt listings are current and accurate, on a weekly basis.
Perform variance transfers in NextGen, including transfers between companies, as needed.
Run bad debt reports weekly and communicate with patients with upcoming appointments regarding outstanding balances.
Receive and post surgical prepayments in NextGen, updating appointment details as necessary.
Handle record requests, including legal requests and ER on-call documentation.
Prepare and provide itemized statements as requested.
Respond to internal billing-related inquiries from other departments.
Uphold Core Values, including attendance, punctuality, and reliability.
Qualifications
- General knowledge of practice management software
- Excel spreadsheets and/or other database software
- Positive attitude
- Dependable
- Multi-tasked oriented
- Good Communication Skills
- Organized
- Affordable Health and Dental
- Vision Care
- Life Insurance
- PTO
- 401K