What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Heather Woodson - State Farm Agent?
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2018 and is home to a motivated, five-person team that thrives in a fast-paced, family-friendly environment. Before becoming an agent, I worked as a State Farm team member beginning in 2005 and previously as a corporate flight attendant — both roles that strengthened my attention to detail, professionalism, and service mindset.
I’m married and have a black lab, Burt Reynolds, who keeps things fun outside of work. Our office is deeply involved in the community and supports a variety of charitable efforts throughout the year. Giving back is an important part of who we are.
Team members enjoy great perks, including paid time off, birthdays and holidays off, a stipend for health insurance, and licensing reimbursement. We also offer on-the-job training, frequent bonuses, and regular team lunches to keep morale high and celebrate success.
Our office culture is energetic, professional, and built on teamwork. We’re a close-knit group that values a polished, confident appearance and a positive attitude. The ideal team member is personable, hardworking, and thrives in a busy environment where everyone supports one another. If you take pride in how you show up — both in your work and in your presentation — you’ll feel right at home here.
ROLE DESCRIPTION:
Our agency opened in 2018 and is home to a motivated, five-person team that thrives in a fast-paced, family-friendly environment. Before becoming an agent, I worked as a State Farm team member beginning in 2005 and previously as a corporate flight attendant — both roles that strengthened my attention to detail, professionalism, and service mindset.
I’m married and have a black lab, Burt Reynolds, who keeps things fun outside of work. Our office is deeply involved in the community and supports a variety of charitable efforts throughout the year. Giving back is an important part of who we are.
Team members enjoy great perks, including paid time off, birthdays and holidays off, a stipend for health insurance, and licensing reimbursement. We also offer on-the-job training, frequent bonuses, and regular team lunches to keep morale high and celebrate success.
Our office culture is energetic, professional, and built on teamwork. We’re a close-knit group that values a polished, confident appearance and a positive attitude. The ideal team member is personable, hardworking, and thrives in a busy environment where everyone supports one another. If you take pride in how you show up — both in your work and in your presentation — you’ll feel right at home here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Heather Woodson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.