What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Heather Taylor - State Farm Agent?
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job Title: Licensed Customer Service Representative (CSR) – Insurance Industry Experience Required
Location: In-Office | Greencastle, IN
Location: In-Office | Greencastle, IN
About the Role:
We’re hiring a Licensed Customer Service Representative (CSR) to join our in-office team. This full-time position is ideal for someone with insurance industry experience who values consistency, thrives in a fast-paced environment, and wants to grow in a team-centric culture. You’ll be primarily focused on service, while also supporting walk-in and call-in sales. If you're organized, tech-savvy, passionate about helping people, and enjoy problem-solving, this could be the right fit for you.
We’re hiring a Licensed Customer Service Representative (CSR) to join our in-office team. This full-time position is ideal for someone with insurance industry experience who values consistency, thrives in a fast-paced environment, and wants to grow in a team-centric culture. You’ll be primarily focused on service, while also supporting walk-in and call-in sales. If you're organized, tech-savvy, passionate about helping people, and enjoy problem-solving, this could be the right fit for you.
Requirements (Must-Haves):
- Active Property & Casualty license required prior to start date
(Newly licensed candidates welcome with relevant experience) - Active Life & Health license required prior to start date
(Newly licensed candidates welcome with relevant experience) - Previous experience in the insurance industry (agency, carrier, or similar)
- Strong customer service skills – responsive, empathetic, and solutions-oriented
- Problem-solving focused, driven, and able to work effectively in a team-centered environment
- Money-handling experience
- Excellent communication – both verbal and written
- Computer proficiency including Microsoft Office
- Comfortable managing multiple tasks in a fast-paced environment
- Team-oriented mindset with a commitment to collaboration and professionalism
- Coachability and a willingness to learn and adapt
Who Thrives in This Role: Someone who is:
- Proactive and resourceful
- Organized and detail-focused
- Comfortable navigating changing priorities
- Problem-solving focused, driven, and team-driven aligned with agency goals
Schedule: Full-Time | Monday to Friday | In-Office Only
Salary : $35,000 - $80,000