Office Manager

Job Title: Office Manager (HR Operations Focus)

Location: Richmond, VA

Employment Type: Full-Time

Job Summary

We are seeking a highly organized and proactive Office Manager to oversee daily administrative operations while supporting core HR and business functions across multiple locations.

This role is critical to keeping the business running smoothly and will serve as the central point of coordination for office operations, employee administration, and internal processes.

The ideal candidate is detail-oriented, process-driven, and comfortable taking ownership of responsibilities including unemployment claims, onboarding, payroll coordination, and overall office management.

Key Responsibilities

Office & Administrative Operations

1. Oversee day-to-day office operations to ensure efficiency and organization
2. Manage calendars, scheduling, and internal coordination for leadership
3. Maintain organized digital and physical records and documentation
4. Serve as the primary point of contact for office communications (phone, email, visitors)
5. Manage office supplies, vendor relationships, and service providers
6. Maintain a clean, professional, and well-organized office environment

HR Operations & Employee Administration

1. Serve as the primary point of contact for HR-related administrative matters across multiple locations
2. Manage onboarding and offboarding processes, including new hire paperwork and employee records
3. Maintain accurate and compliant employee files and documentation
4. Support payroll processing by coordinating hours, adjustments, and issue resolution
5. Assist store managers with employee documentation, policy adherence, and basic HR questions

Unemployment & Compliance

1. Manage unemployment claims from intake through resolution
2. Track deadlines, gather supporting documentation, and prepare responses
3. Submit responses in accordance with company guidelines and established processes
4. Escalate complex or high-risk cases as needed
5. Maintain organized records and reporting on claim activity and outcomes

Process Improvement & Support

1. Identify opportunities to improve administrative and HR processes
2. Support leadership with reporting, tracking, and special projects
3. Help standardize procedures across locations to improve consistency and efficiency

Qualifications

1. 3 years of office administration, office management, or HR coordination experience
2. Strong organizational and time-management skills with the ability to prioritize effectively
3. Experience handling sensitive and confidential information with professionalism
4. Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
5. Experience with QuickBooks or similar accounting software preferred
6. Excellent written and verbal communication skills
7. Ability to work independently, make decisions within guidelines, and follow through
8. Detail-oriented with strong problem-solving skills
9. Experience supporting multi-location operations is a plus

Work Environment & Schedule

1. Office-based position in Richmond, VA
2. Standard business hours with occasional flexibility as needed

What Success Looks Like in This Role

1. Office operations run smoothly without requiring constant oversight
2. Unemployment claims and HR processes are handled accurately and on time
3. Store managers have a reliable, responsive point of contact
4. Administrative and HR systems become more organized and efficient over time