What are the responsibilities and job description for the Veterinary Clinic Relationship Specialist position at Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare?
Schedule: 40 hours per week
Classification: Full Time - Exempt
Location: Remote with up to 75% travel
Salary: $65,000 Monthly Bonus Potential
The Veterinary Outreach & Partnership Specialist serves as a key ambassador for Heartstrings Pet Hospice. This individual will cultivate relationships with veterinary practices, educate teams on our in-home hospice and euthanasia services, and help strengthen collaborative partnerships that ultimately support families navigating end-of-life decisions.
This is a remote position with significant travel (up to 75%) to markets across the United States.
You will represent a practice that leads with empathy, clinical excellence, and integrity and you will help veterinary professionals feel confident recommending Heartstrings to the families they serve.
Why This Work MattersEnd-of-life care is not just another veterinary service it is a defining moment in a family’s story. At Heartstrings, we approach this work with reverence and responsibility.
If you are motivated by meaningful impact, relationship-driven growth, and representing a practice that truly values its people, we invite you to apply.
Join us in setting a new standard for compassionate end-of-life veterinary care.
Qualifications & Experience- Minimum 2 years of sales, outreach, or relationship management experience (veterinary industry strongly preferred)
- Strong existing connections within the veterinary community preferred
- Must reside within 45 minutes of a major airport (proximity to Philadelphia International Airport preferred)
- Exceptional verbal and written communication skills
- High emotional intelligence and ability to tailor messaging to diverse audiences
- Strong organizational and time management skills
- Ability to work independently with limited supervision
- Proficiency in:
- Microsoft 365 (Word, Excel, PowerPoint, SharePoint)
- Google Workspace
- CRM platforms
- Self-starter mindset with entrepreneurial drive
- Ability to travel extensively, including occasional evenings and weekends
Travel extensively to veterinary clinics, hospitals, and conferences across assigned markets (approximately 75% travel)
- Serve as an educational resource on:
- In-home euthanasia
- Pet hospice and palliative care
- Quality-of-life consultations
- Grief and aftercare support
- Visit a minimum of two Heartstrings markets per month to strengthen existing partnerships and develop new relationships
- Attend regional and national veterinary conferences, representing Heartstrings at exhibit booths and networking events
- Develop and execute outreach strategies through in-person visits, virtual meetings, email engagement, and social channels
- Gather field insights, trends, and feedback to help inform marketing and growth strategy
- Track outreach efforts and results using CRM tools and reporting systems
- Collaborate closely with our veterinarians and leadership team to support market expansion
- Maintain strict confidentiality of patient, client, and business information
- Comply with all applicable laws, regulations, and company policies
- Ability to travel frequently and manage dynamic scheduling
- Perform additional duties as needed to support organizational growth
We believe caring for families starts with caring for our team.
- Medical Insurance (with 100% employer-paid HSA option available)
- Dental & Vision Coverage
- 401(k) with 3% Company Match (Traditional & Roth options)
- Generous Paid Time Off
- Paid Bereavement Leave
- Paid Parental Leave
- Employer-funded Lifestyle Spending Account (LSA)
- Basic & Voluntary Life Insurance AD&D
- Short & Long-Term Disability Coverage
- Ongoing Training & Professional Development
- Pet Insurance & Pet Discount Plan
Salary : $65