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Case Planner

Heartshare
Jamaica, NY Full Time
POSTED ON 2/20/2026 CLOSED ON 3/31/2026

What are the responsibilities and job description for the Case Planner position at Heartshare?

We are seeking a Case Planner to join our HSVS team. Under the direct supervision of the SW Supervisor, Youth Residential Services, the Case Planner will be responsible for enhancing the quality of life of Group Home residents and their families by providing and/or arranging for the provision of social and related services based on service plans and needs; prepares youngsters for return to the natural family, independent living or continues care; Maintains compliance with Agency and Group Home standards, and government requirements.

Primary Responsibilities And Essential Functions Of Position

  • Develops individual case service plans, using GH (Group Home) and SVS guidelines and governmental objectives.
  • Will be responsible for determining service needs.
  • Identifying appropriate resources.
  • Schedule appointments for and escorts clients to resources as needed.
  • Enrolls clients in appropriate schools and programs.
  • Monitors service delivery and progress.
  • Maintains family assessment and service plans (FASP's) per NYS Office of Children and Family Services requirements and follows NYC Children Services (NYCCS) in service provision planning.
  • Prepares and obtains pertinent documents and enters information into Connections and/or FASP.
  • Initiates and maintains contacts internally and externally with collateral stakeholders as well as major stakeholders.
  • Prepares and presents services plans and updates to agency management, childcare staff, clinicians and others as requested.
  • Prepares required materials, such as lists of approved visiting resources and schools or programs for the Child Care Manual.
  • Participates in meetings, including interdisciplinary team, monthly child care/social services, weekly individual and group, and others as requested; occasionally prepares minutes or summaries of meetings to be documented in Connections.
  • Attend internal and external conferences, seminars, workshops and in-service training sessions.
  • Makes field visits to outside organizations, such as schools, programs, and clients' family homes.
  • Contributes to planning of and participates in quality recreational events, including ethno-cultural activities and overnight out-of-state trips; At least every two months escorts residents on weekend day recreation trips.
  • Provides or arranges for the provision of counseling services to residents and their families.
  • Diligently searches for missing residents (AWOL), files a missing person’s report with police, and obtains a warrant from a family court judge and files in the case record a copy of the police report and warrant. Document efforts to find the missing resident in Connections.
  • Covers a caseload of from twelve to fifteen residents, plus any and all aftercare clients, as defined by NYS OCFS and assigned by GH.

Qualifications

  • Bachelor’s degree in human services or a related field; with two or more years working in a human service field Required.
  • Valid NYS Driver’s License preferred.
  • Experience in dealing with at risk youth in a residential setting or prior foster care experience and knowledge of NYSDSS regulations and FASPs; familiarity with Child Welfare systems (NYCCS), including knowledge or resources available to the foster care population in general and to the severely emotionally disturbed (SED) and/or developmentally disabled preferred.
  • Must have good verbal and writing skills, and the ability to communicate cogently and succinctly.
  • Highly organized and able to efficiently manage work and schedules; must be able to plan, organize and lead case reviews and other meetings.
  • Be flexible at working some weekends and after scheduled work hours for urgent matters or planned activities, including possible overnight trips.
  • Have good interpersonal skills in relating to adolescents, co-workers and external and community resources.
  • Be experienced in cross cultural studies or experience which benefit understanding of a diverse client population.

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

  • Rewarding Work in a team environment.
  • Paid vacation, sick, personal days, and holidays.
  • 403(B) retirement plans with employer contribution.
  • Health, dental, vision and life insurance.
  • Employee Assistance Program (EAP).
  • Flexible spending account (Dependent Care, Medical, Parking, and Transit).
  • Employee Appreciation Programs and Events.
  • Tuition Assistance Program.
  • Professional Development opportunities.
  • Wellhub Discount
  • Verizon Wireless Discount.
  • BJs Membership discount.
  • Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

Salary.com Estimation for Case Planner in Jamaica, NY
$71,528 to $88,831
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