Retail Sales Associate Supervisor - Niagara Falls

Retail Sales Associate Supervisor (Full-Time)

Hearts Thrift Stores is seeking a motivated and hands-on Retail Sales Associate Supervisor (RSAS) to help lead daily store operations while working alongside the team to deliver an excellent customer experience.

This role combines leadership and active floor participation. The RSAS supervises and coaches team members, supports merchandising and pricing standards, monitors production and sales floor performance, and helps maintain an organized, clean, and customer-friendly environment.

This position spends approximately 80%–90% of time actively working on the sales floor and store operations and 10%–20% supervising and coaching staff.

Pay: $18.00 – $21.00 per hour

Schedule: Full-time; Flexible schedule required; Hours vary based on business needs; Must be able to cover call-offs when needed

Key Responsibilities

• Assign and adjust daily work to support customer service, merchandising, pricing, and production goals
• Supervise and coach 1–15 team members
• Monitor sales floor conditions, pull/put ratios, and product flow to maintain a well-stocked and shoppable store
• Support Average Price Per Piece (APP) goals through pricing audits and quality control
• Provide verbal and signed coaching to team members and escalate serious disciplinary matters to management
• Monitor donation processing and receiving production to ensure merchandise is efficiently sorted and prepared for sale
• Conduct daily and weekly audits and communicate results using digital reporting tools
• Assist customers, operate registers, process transactions, and support loyalty sign-ups
• Maintain clean, safe, and organized store conditions inside and outside the building
• Open, close, and secure the store as needed
• Assist with cash handling, deposits, and change acquisitions
• Monitor inventory and communicate supply or merchandise needs to management
• Model professionalism, accountability, and excellent customer service standards

Qualifications

• Retail operations experience required
• Previous retail sales or supervisory experience preferred
• High school diploma or GED preferred
• Strong communication, organizational, and multitasking skills
• Comfortable working in a fast-paced environment
• Ability to work independently and as part of a team
• Reliable attendance and punctuality required
• Basic computer skills including POS systems, Google Docs, email, and Microsoft Word
• Ability to stand for long periods and lift up to 35 pounds
• Electric Pallet Jack Certification/Card required
• Must be proficient in Retail Sales Associate and Donation Processor/Receiver duties

What We’re Looking For

We are looking for a dependable leader who is comfortable balancing customer service, operational standards, merchandising, and team accountability while actively contributing to daily store operations.

If you enjoy a fast-paced retail environment, coaching others, and making an impact through mission-driven work, we encourage you to apply.