What are the responsibilities and job description for the Assistant Store Manager position at Heartlands Concepts LLC?
MUST BE ABLE TO WORK VARYING SHIFTS; EARLY MORNINGS, NIGHT AND SATURDAY AND SUNDAY SHIFTS REQUIRED!
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
DESCRIPTION
The Assistant Store Manager is responsible for assisting the Store Manager in all staffing, sales, and operations in a Scooter’s Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Store Manager exemplifies Scooter’s Coffee core values.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience
- Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
- Assist with interviews and hiring, and train, and develop staff to demonstrate all company standards in customer experience and operations
- Provide ongoing performance feedback to manager and assist in development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/ improve performance
- Provide feedback and assistance in daily/weekly staffing
- Ensure Baristas are dressed properly, on time, and meeting staffing requirements
- Contribute to store profitability by seeking opportunities to increase sales
- Maintain company standards in personal and store sales/performance metrics
- Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
- Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
Qualifications
- Ability to effectively teach and lead others
- Excellent communication and interpersonal skills
- Passion for working with people
- Ability to work on feet for entirety of shift
- Energetic, fast-paced, flexible work style
- Ability to work cooperatively in a team environment
- Strong problem-solving, multi-tasking, and administrative
- Ability to anticipate and respond to customer needs
- 1 years of supervisory experience in a restaurant or retail environment
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
MUST BE ABLE TO WORK VARYING SHIFTS; EARLY MORNINGS, NIGHT AND SATURDAY AND SUNDAY SHIFTS REQUIRED!