What are the responsibilities and job description for the Commercial Insurance Sales Representative position at Heartland Security Insurance Group?
About Us
At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.
Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.
At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.
Commercial Insurance Sales Producer
Primary Responsibility
To solicit new business accounts and maintain existing commercial accounts to enhance agency profitability in accordance with the objectives set forth in agency business plan and agency policies and procedures.
Essential Functions & Responsibilities
- Solicit new commercial accounts in order to meet new business production goals set forth annually by the Sales Manager.
- Follow agency directives and develop a profitable book of business.
- Maintenance of existing customers by providing an excellent level of customer service.
- Stay informed of industry developments through review of trade press and by attending company training and sales meetings.
- Promote the agency and insurance industry in the community.
- Pursue a program for personal and professional development. Perform other specific duties and projects as assigned by Sales Manager.
- Improve Insurance Company relationships through company contacts. Serve clients as a trusted advisor and provide insurance counsel as appropriate or as required by client.
- Perform other specific duties and projects as assigned by Sales Manager.
- Quotation of New or Renewal Business – To make sure we utilize our qualified staff in the process of quoting new and renewal business.
- Customer Service - To make sure we use our qualified staff to assist in handling customer service issues
New Business Credit Procedures: The Account Executive is 100% responsible for collecting the initial premium on the account. Initial premium is defined as either the entire premium if paid annually or the deposit premium and signed premium finance note. The premium must be collected prior to binding. The only exception to this is a signed authorization to do so by the President. Payment is due by the effective date of the policy. A.N.O.C. will be issued if payment has not been received within 15 days. The only exception to this is a signed authorization by HHC’s President.
Renewal Credit Procedures: The Account Executive is 100% responsible for obtaining the annual premium or the deposit and signed premium finance note for all renewals. These funds should be Binder-billed 15 days prior to inception. The Binder-billing payment is due on the effective date. A.N.O.C. will be issued if the premiums are not collected within 15 days. The only exception to this is a signed authorization to do so by the President of HHC.
No renewal will be granted to a customer with a past due balance. The only exception to this is a signed authorization to do so by the President of HHC.
Surplus Line Coverages: No surplus lines coverages will be bound without the collection of premium! If the Account Executive should do so he is 100% responsible for any bad debts incurred.
Quotation of New or Renewal Business: In a quotation it is mandatory that a HHC credit document be attached showing the annual premium amount/or deposit for premium financed policies. The HHC credit procedures should be discussed as part of the quote.
Endorsements, Installments & Reports – All endorsement, installment, and reporting premiums are due upon receipt by the insured. The accounting department is responsible for collection of these premiums and a N.O.C. will be issued after 15 days if payment is not received. The only exception to this is a signed authorization to do so by the President of HHC, at which time the Account Executive becomes 100% responsible for collection of these premiums.
Responsibility of Bad Debts: The Account Executive is 100% responsible for bad debts in reference to deposit or annual premiums on both renewal and new business and for any bad debts due to deviations from defined HHC credit procedures. The Accounting department is responsible for collection of all accounts receivable and no Account Executive has the authority to extend coverage without the written authorization of HHC’s president. All exceptions require an expected payment date. A N.O.C. will be issued if payment has not been received by that date.
Required Qualifications
- High School Diploma
- At least 5 years of sales experience
- High degree of self-discipline and motivation.
- Excellent communication skills both oral and written.
- Technical education (CIC, CPCU, company courses) helpful and willingness to continue education essential.
- Well-groomed and neat appearance essential.
- Holds required and appropriate insurance agent’s license.
- Above average organizational and time management skills.
- Must be licensed driver in compliance with agency’s requirement regarding motor vehicle record.
Preferred Qualifications
- College Degree in Risk Management and Insurance, Business or related field.
- Holds a CIC or CPCU designation
- Knowledge, Skills & Abilities
- Knowledge of employee benefits sales techniques.
- Ability to multi-task multiple priorities.
- Proficient in Microsoft Office Suite of products.
- Ability to work well with others.
