What are the responsibilities and job description for the Bilingual Receptionist II position at Heartland Security Insurance Group?
About Us
At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.
Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.
At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.
Bilingual Receptionist II
Primary Responsibility
The Bilingual Receptionist II will answer incoming phones calls, transcribe recorded statements and translate for Spanish speaking callers who are assigned to English speaking adjusters.
Essential Functions & Responsibilities
- Provide assistance to claimants, clients, medical providers and the adjusters in claims handling.
- Communicate effectively with claimants, clients and medical providers.
- Transcribe recorded statements, emails and other correspondence.
- Process incoming faxes.
- Assist supervisors with special projects.
Additional Functions & Responsibilities
- Assist the Customer Service Department on projects during the year. This can include attendance at the office.
Required Qualifications
- High school diploma or equivalency.
- 1 year of office experience.
- Previous experience handling a busy, multi-line phone system required.
- Strong attention to detail, ability to multi-task and meet timed deadlines.
- Computer skills include fast, accurate data entry and basic to intermediate skills in MS Word, Excel, and Outlook.
- Excellent communication skills both verbal and written along with a professional demeanor.
- Must be bilingual Spanish/English.
- Must be able to lift up to 25 pounds.
Preferred Qualifications
- Some college course work is preferred.
Knowledge, Skills & Abilities
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to multi-task and meet timed deadlines.
- Skills in fast and accurate data entry.
- Basic to intermediate skills in MS Word, Excel, and Outlook.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
