What are the responsibilities and job description for the Front Desk Associate position at Heartland Phone Repair?
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with courtesy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer feedback is priceless, and CSRs can ensure positive feedback. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage incoming calls with poise & etiquette
- Complete phone & accessory sales
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right programs/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile for customers
Skills
- Proven customer support experience
- Strong phone etiquette skills and active listening
- Familiarity with Point of Sale (POS) systems usage & cash handling
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Pay: From $13.00 per hour
Application Question(s):
- Any previous experience with Point of Sale (POS) systems? If so, how many years?
Education:
- High school or equivalent (Preferred)
Experience:
- cash handling: 3 years (Preferred)
Work Location: In person
Salary : $13