What are the responsibilities and job description for the Field Service Technician position at Heartland Office Systems?
Field Service Technician
Heartland Office Systems – Emporia, KS
Heartland Office Systems is seeking a motivated and detail-oriented Field Service Technician to join our team. This is a full-time position with immediate availability. The successful candidate will be responsible for servicing, troubleshooting, and programming copiers, printers, and other office equipment both on-site and in our shop. On-the-job training will be provided to ensure your success in this role.
Key Responsibilities:
· Install, service, and program copiers, printers, and general office equipment.
· Perform maintenance and repairs on equipment as dispatched.
· Recondition returned equipment and set up new systems.
· Troubleshoot and diagnose both mechanical and electrical components.
· Provide exceptional customer service by maintaining positive relationships with clients.
· Ensure timely and accurate service delivery while working under moderate pressure.
· Maintain clear and professional communication, both verbally and in writing, with customers and colleagues.
Required Experience & Skills:
· Previous experience as a field service technician in a copier/printer or multifunction device environment is preferred but not required.
· Strong proficiency with electro-mechanical systems and troubleshooting.
· Hands-on experience using mechanical tools and conducting repairs on both mechanical and electrical components.
· Understanding of technical processes, with the ability to apply both mechanical and electrical knowledge in a practical setting.
· Customer service experience, with a friendly and approachable demeanor.
· Ability to work independently, demonstrate initiative, and meet deadlines.
· Strong interpersonal skills and the ability to effectively communicate with clients and team members.
· Highly reliable with a strong sense of urgency and attention to detail.
Additional Requirements:
· Ability to lift heavy objects, including moving equipment from the floor to above waist height.
· Valid Kansas Driver’s License and reliable transportation.
How to Apply:
Submit your resume and application to Heartland Office Systems at 626 Commercial St., Emporia, KS 66801, or email to mail@heartlandofficesystems.com.
Job Type: Full-time
Benefits:
- Paid time off
Education:
- High school or equivalent (Preferred)
Work Location: In person