What are the responsibilities and job description for the Bilingual Agency Services Representative position at Heartland National Life Insurance Company?
About Heartland National Life Insurance Company
Heartland National Life Insurance Company was established in 1965 to serve the life, health and financial needs of its policy holders. Heartland National Life Insurance Company is a small business in Independence, Missouri. We are a close-nit company who work closely with one another. We are supportive, customer-centric, and passionate. Our goal is to provide the best-in-class innovative insurance products in the Senior Market.
In recent years, Heartland has experienced rapid growth by developing new, innovative insurance products designed to protect our policy holders to the best of our ability. The products we offer our potential and current policy holders are the affordable Hospital Indemnity Plan, Home Health Care Plan, Medicare Supplement Plans, and Cancer, Heart Attack, and Stroke Plan. We have also expanded our horizons to create more opportunities with our policy holders by adding Multi-year Guaranteed Annuities (MYGA) and Fixed Index Annuities (FIA). As the market has changed, Heartland has been able to adapt and find success by always putting the policy holders’ needs first. We strive to go above and beyond on customer service and make every experience the best possible!
The Agency Services department is the front line of our company. In this position you will be responsible for reviewing and approving contracts from agents/agencies, managing agent licensing requirements and state appointments. In this position you must be able to communicate with not only your coworkers but on the phone with agents, agencies, and policy holders. Answering the phone is a vital part of our job, you will be communicating with a number of people on the phone to help answer questions they may have on a policy, contract, etc.. As part of our team, you must have the ability to multi-task, think critically, and problem solve. You will set our agents up with our amazing marketing team or our TPA office. You will also be responsible for responding to emails from agents, clients and our TPA office.
Heartland National Life Insurance Company – Agency Services, is looking for a talented, hardworking, and passionate individual to join our team. Joining our team is the perfect opportunity for someone who is looking to make a difference and grow their career. Heartland provides a wide range of benefits to its employees such as comprehensive health coverage, 401K with matching, and paid time off.
The Agency Services work environment includes the following:
o Business casual work attire
o On the job training
o Open Communication
o Problem Solving
Job responsibilities include but are not limited to:
· Phone communication
o Managing inbound and outbound calls
· Email correspondence
· Agent management
o Updating personal information, licensing, contracts, Etc.
· Contracting – running credit checks and vector reports
· Ordering agent supplies
· Working in excel
· Working through our website with agents/policy holders
· Following up with team members and agents
Job type: Full time
Benefits:
· 401 (k) matching up to 6%
· Dental insurance
· Health insurance
· Vision insurance
· Life insurance
· Paid time off
Schedule: Monday to Friday
· Monday through Thursday 8 am to 5 pm
· Friday 8 am to 1:30 pm
Work location: one location – Independence.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $50,000