Admission Coordinator

Overview

Why You'll Love This Role:

• Make a real impact at a critical time in people’s lives
• Work in a collaborative environment with a caring, mission-driven team
• Help coordinate timely, compliant, and efficient hospice admissions
• Enjoy the flexibility and purpose of working in a patient-facing healthcare role

Key Responsibilities:

• Serve as the primary point of contact for new patient referrals
• Initiate outreach to patients and families within 1 hour of referral
• Coordinate all admissions within the company’s 3-hour commitment window
• Verify insurance benefits, payer source, and secure authorizations for hospice care
• Communicate pending admissions to appropriate clinical and admission staff.
• Collaborate with clinical teams, billing coordinators, and external referral sources
• Enter accurate patient data and documentation into the electronic system
• Participate in morning stand-up meetings, marketing activities, and outreach including seeking new referrals sources and developing strategies for company growth
• Prepare marketing reports regarding referral statistics.
• Maintain communication with pending and Not Taken Under Care (NTUC) patients
• Support weekend and on-call admissions as needed

About You

Qualifications – What You'll Bring:

• High school diploma or equivalent

• Previous experience in customer service

• Strong skills in communication, organization, negotiation, public relations, and data entry

• Familiarity with Microsoft Office and healthcare systems

Preferred Experience (Not Required):

• LPN/LVN license or bachelor’s degree in Nursing, Business, Psychology, or Social Work

• Hospice or medical office experience

• Knowledge of hospice admission regulations, compliance, and insurance processes

We Offer

Benefits for All Hospice Associates (Full-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

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Legalese

• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Our Company

At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.