What are the responsibilities and job description for the IT Field Technician position at Heartland Dental?
IT Field Technician
The IT Field Technician is primarily responsible for on-site, IT support for our supported dental practices. While on-site at offices, the Field Technician is responsible for installation, troubleshooting, and issue resolution of IT and digital, clinical systems. This position will also assist in the on-site installation of large IT hardware refresh projects and other modernization and standardization projects. This position will report to the Office Integration Management Team.
We are the billion-dollar company you've never heard of. With more than 1,800 dental offices supported across 39 states and the District of Columbia, over 15,000 team members and over 3,000 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.
Below is an overview of the duties and responsibilities associated with this position:
- Assist the Office Integration Team with on-site installation, maintenance, and support for both existing and newly supported dental offices
- Install, repair, and/or upgrade servers, workstations, digital dental equipment, network switches, printers, scanners, and any other IT related equipment needed at the office
- Assist with installation projects related to modernizing and standardizing practice management software and IT equipment (also known as conversions)
- Assist with computer hardware/operating system refresh projects
- Troubleshoot IT systems at offices to determine root cause of issues experienced at dental office and provide steps for resolution
- Communicate frequently with office contacts and other nontechnical stakeholders
- Communicate installation and problem resolution status to the Field Tech Coordinator and the Dental Office Service desk for handover of office support
- Manage multiple tasks and meet deadlines
- Other projects as assigned
Minimum Requirements:
- Completion of one of the following: three years of IT experience in a technical support role OR a degree in an IT related field
- Ability to travel (fly and drive) multiple times per month for a week at a time (90-100% travel required)
- Ability to physically lift 50 lbs.
- Practical knowledge of computer and networking troubleshooting concepts
- Strong computer skills, including experience with operating systems, computer and networking hardware, and other IT related peripheral devices
- Strong organizational skills, accuracy, and attention to detail
- Ability to work well under pressure, prioritize multiple tasks, and meet deadlines
- Strong verbal and written communication skills
- Ability to communicate frequently with different departments and stakeholders
- Ability to interact with co-workers in a collegial manner to accomplish common tasks
- High level of maturity, personal initiative, and sound judgment
- Attendance and punctuality are essential
Desirable Qualifications:
- Prior experience in an IT field/on-site support role
- Experience working with dental IT hardware and software
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.