Collaboration Engineer

Position Summary:

The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base. Contribute to and impacts the assigned customer accounts positively.
• Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.
• Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.
• Provide support, maintenance, and administration for HBS’ customers.
• Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.
• Provide time estimates and project scopes for systems related projects.
• Maintain current vendor/industry specific certifications and stay current on new products and solutions.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Competencies:

• Accountability - Ability to accept responsibility and account for his\her actions.
• Adaptability - Ability to fit into a changing environment.
• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition.
• Decision Making - Selecting an effective course of action while controlling resources and expenditures.
• Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Ethical - Ability to be guided by the company’s accepted principles of moral conduct.
• Organized - Ability of an individual to be structured and methodical in working skills.
• Persistence - Ability to continue in a course of action in the face of adversity.
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge.

Required Experience:

• 6 months to 1 year in a technical related field, internship, or equivalent

Preferred Experience:

• At least one year in a technical related field
• Experience working as a consultant

Required Skills, Education and/ or Certifications:

• Associates degree, equivalent certifications or equivalent work experience
• CCNA or Equivalent
• Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)

Preferred Skills, Education and/ or Certifications:

• Bachelor’s Degree or equivalent education/certifications
• CCNP, CCA-V, VCA-DCV, MCA
• Microsoft Teams Voice Certification (MS-721)
• Zoom Competencies
• Cisco Webex Calling Professional

Equal Opportunity Employer - Including Disabled and Veterans

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