What are the responsibilities and job description for the Mortgage Loan Servicing Specialist position at Heartland Bank?
Summary of Duties
Detail-orientation, accuracy, and a heart for internal customer service are the attributes we are looking for in the next associate to join our Mortgage Loan Servicing Team. As a Mortgage Loan Servicing Specialist, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.
What You’ll Do:
A Day in the Life – This role is responsible for onboarding and servicing loans in the Fiserv Premier system while ensuring compliance with agency, investor, and regulatory requirements. The position includes processing payments, escrow disbursements, payoffs, and collateral releases, as well as preparing reports and assisting with audits. Strong communication and problem-solving skills are essential to collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.
What it Takes:
- Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member.
- Knowledge of automated underwriting and agency guidelines
Proficient knowledge of Microsoft Office products, including Word and Excel - Knowledge or strong desire to learn facets or core servicing software and loan products and services
Bonus Points
- Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS
This position is available at the following locations:
- 2500 Chamber Center Dr, Ft. Mitchell, KY 41017
- 430 N Hamilton Rd, Whitehall, OH 43213
- 1311 W 12th Ave, Jasper, IN 47546
About Us:
Heartland Bank, a Division of German American Bank, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making our Company special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.