What are the responsibilities and job description for the Banking - Customer Service Associate Supervisor (2 years experience) position at Heartland Bank?
- Are you experienced in retail banking and looking for an opportunity for professional growth?
- Do you enjoy leading, coaching and developing others so they can excel?
- Do you go the extra mile for your team members and customers as a rule and not the exception?
- Are you organized, positive and energetic?
If you can answer “Yes” to these questions, Heartland Bank may have the perfect role for you. Heartland Bank is a growing organization with an opportunity for a Customer Service Associate (CSA) Supervisor in the Fairbury location.
What is the role of a Customer Service Associate Supervisor?
The Customer Service Associate Supervisor runs the day-to-day operations of the Customer Service area. This requires thorough knowledge of Bank and teller processes, while also supervising, coaching and developing team members.
What will you do as a Customer Service Associate Supervisor?
The key objectives of this position are to manage the Customer Service area, including supervision of Customer Service Team members. The person in this role will serve customers by being knowledgeable about products and services and matching them to customer needs, while also being proficient in completing processes, such as opening new accounts.
What is the schedule for a Customer Service Supervisor?
This is a full -time position, and the working hours are generally 8 am to 5 pm, Monday through Friday. The position also is part of a Saturday rotation, and will include working a Saturday schedule to be determined.
What education/experience is preferred for a Customer Service Supervisor?
· Associate or Bachelor’s degree in business or related field
· Experience working in retail banking
· Two to four years of supervisory experience
· Or equivalent combination of education or experience
If you are seeking a career with an organization that fosters personal development, growth, change, responsibility and success, we invite you to apply via our website today!
Banking Careers | Heartland Bank (myheartland.bank)
Heartland Bank is an Equal Opportunity Employer. All employment, personal and financial references will be reviewed.
Job Type: Full-time
Pay: $36,528.63 - $43,991.47 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- banking supervisory: 2 years (Required)
- Banking: 2 years (Required)
Work Location: In person
Salary : $36,529 - $43,991