What are the responsibilities and job description for the Concierge position at HeartFields Assisted Living at Easton?
**Job Title: Concierge****Job Description:**We are seeking a dynamic and service-oriented Concierge to join our esteemed hospitality team. The ideal candidate will be the first point of contact for our guests, providing a warm and professional welcome while ensuring that their stay with us is both extraordinary and memorable. As a Concierge, you will be responsible for assisting guests with a variety of requests and providing exceptional customer service.**Key Responsibilities:**- Greet all guests with a friendly and approachable demeanor upon arrival and during their stay.- Provide detailed information about hotel facilities, services, and local attractions.- Assist guests with reservations, transportation arrangements, and itinerary planning.- Respond promptly to guest inquiries and resolve any issues or complaints with empathy and efficiency.- Maintain a comprehensive knowledge of the city’s events, restaurants, and entertainment options.- Coordinate guest requests for special arrangements or services (e.g., flowers, theater tickets, spa appointments).- Work closely with other departments to ensure that guest needs are met and that the highest levels of service are maintained.- Keep accurate records of guest interactions and transactions.**Qualifications:**- Proven experience in a customer service or hospitality role, preferably as a Concierge.- Excellent communication and interpersonal skills.- Strong problem-solving abilities and aptitude for multitasking.- Thorough knowledge of local attractions, dining, and entertainment venues.- Proficiency in using reservation and ticketing systems.- Ability to work flexible hours, including evenings, weekends, and holidays.- Fluency in multiple languages is a plus.**What We Offer:**- Competitive salary and benefits package.- Opportunities for career advancement within the hospitality industry.- A positive and supportive work environment.- Ongoing training and professional development opportunities.Join our team as a Concierge and be part of creating unforgettable experiences for our guests every day. We value diversity and are committed to providing an inclusive environment for all employees. If you have a passion for service and excellence, we encourage you to apply.
