Patient Care Coordinator

A Patient Care Coordinator is an all-encompassing role that can perform a variety of functions depending on the need within the medical practice. You will manage multiple or a few aspects of a patient’s experience to include answering and directing phones, scheduling, checking in/out, managing incoming referrals and/or medical records. Specific duties will be defined by the practice.  

Essential Functions of the Role: 

• Schedules appointments for new patients, obtains all records needed prior to visit, making sure they are scanned and filed into the patient’s chart before appointment
• Answer phones and direct calls 
• Route incoming files and faxes
• Interviews patients to complete documents if necessary.
• Greet patients upon arrival to check in and ensures all paperwork is ready
• Communicate and/or coordinate referral/authorization staff if one is needed prior to appointment
• Support office and staff as needed to create a cohesive and positive patient experience
• May manage hospital lists, census, and facilitate consultations schedules

Minimum Qualifications: 

• Previous experience in a professional office
• Experience using Microsoft Office products
• Experience using EMR

Desired Qualifications: 

• Experience in a clinical practice
• Knowledge of medical terminology.
• Experience using EMR

Work Environment 

This position is in a medical clinic environment. 

Physical Requirements 

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.  

Equal Employment Opportunity Statement 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The statements contained herein are intended to describe the general nature and level of work performed by the Patient Care Coordinator, but is not a complete list of the responsibilities, duties, or skills required.  Other duties may be assigned as business needs dictate.  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.