Front Office Clinic Supervisor

Brief Description

Front Office Clinic Supervisor

Salida Family Health Center

Lead. Support. Grow. Join Salida Family Health Center as a Front Office Clinic Supervisor and play an important role in supporting daily clinic operations while developing your leadership skills.

This position provides leadership, mentoring, and operational support within a defined area of the clinic. The Front Office Clinic Supervisor serves as a resource to staff, demonstrates expertise in front office operations, and helps ensure the department functions effectively. In the absence of the manager, this role assumes responsibility for the overall day-to-day function of the department.

Our mission is clear: to provide high-quality, patient-centered care while fostering the well-being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.

Requirements

What You’ll Do:

• Under the direction of the manager, works within established budgetary guidelines to support appropriate staffing for new or expanding practices.
• Ensures provider schedules are accurately templated in the electronic medical record according to provider and manager/director direction and applicable contractual productivity requirements.
• Provides leadership and oversight to front office and registration staff, promoting excellent customer service and a positive patient experience.
• Ensures registration staff follow established telephone protocols and appropriately schedule patients according to provider templates.
• Serves as a liaison between registration staff and clinical team members, including medical assistants, nurses, and providers, to promote effective communication and coordinated patient care.
• Supports registration staff in addressing difficult or complex customer concerns, using sound judgment and involving the manager, director, or other appropriate resources when needed.
  
  

Education And Experience

• An Associate’s degree is preferred, along with a minimum of three years of responsible business experience, preferably in public relations, healthcare, or another professional setting.
• A combination of education, training, and relevant experience will be considered in lieu of the stated requirements.
  
  

Summary

Why Join Us?

This is a great opportunity for an experienced healthcare professional who is ready to grow their leadership skills, mentor others, and make a meaningful impact on the patient experience while supporting the success of the clinic.

Supervisory Responsibilities

Provides direct supervision and leadership to registration staff and may oversee volunteers assigned to the front office. Provides training, guidance, and support to employees; plans, assigns, and directs work; and helps ensure effective staffing and workflow. Addresses employee concerns and complaints and works collaboratively with staff, providers, and patients/customers to resolve problems. Performs additional supervisory responsibilities as assigned, consistent with organizational policies, leadership structure, and applicable federal and state laws.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide

Ready to join our team? Explore current openings and apply today at HRRMC Careers. Start your journey toward a rewarding career and an adventurous life in our beautiful mountain community!

Employment offers are contingent upon successfully fulfilling all pre-employment requirements, including a background check, drug screening, and verification of current immunizations.

Equal Opportunity Employer