PATIENT CARE REPRESENTATIVE

Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what’s available in the Marketplace and Medicaid Expansion.

Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable).

Reports to:  Operations Supervisor

Supervises:  No

Dress Requirement: Business casual or scrubs in accordance with Heart of Ohio Family Health Center’s dress code policy 

Work Schedule: F/T

Monday through Friday during standard business hours but will include some evenings and weekends as well.

Times are subject to change due to business necessity

 Non-Exempt  

Job Duties: Essentials considered to the successful performance of this position:

• Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs
• Conduct public education activities to raise awareness about Ohio’s Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion
• Contact and secure community presentation locations and recruitment of participants
• Provide information in a fair, accurate and impartial manner that is culturally appropriate
• Educates patient’s regarding what is offered based on the needs of the patient

• Researches, and informs and patients about the health care options available
• Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable)
• Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable)
• Accurately, clearly and efficiently documents actions taken and activities performed
• Other related duties as assigned

Job Qualifications (Experience, Knowledge, Skills and Abilities)

• Willingness to work with all cultural and socioeconomic groups without judgment or bias
• Demonstrates ability to cooperatively work/mediate with all age groups and family groups
• Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty
• Demonstrated ability to accurately and clearly translate, verbal and written, a foreign language into English and English into a foreign language
• Ability to work with minimal supervision and exercise sound independent judgment
• Strong verbal and written communication skills 
• Preferred holder of interpreting certificate (if applicable)
• Some experience in community relations/education and public presentation preferred
• Experience in or with community healthcare a plus
•  Must be able to work independently as well as with a team
•  Reliable transportation a must
• Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
• Knowledge of federal, state and local laws and regulations about health care.
• Ability to communicate (orally and in writing) in a professional manner
• Ability to maintain an established work schedule to ensure dependability and accuracy of work quality 

Equipment Operated:
 

Facility Environment:

Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant.

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretch
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person’s voice 
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual