Director of Operations

Job Description

Job Description

Summary :

Under the direction of the Chief Operations Officer (COO), the Director of Operations will supervise, directs, and monitors Site Managers and their associates throughout the organization. The Director of Operations shall be responsible for the overall operations of all clinic’s activities, for the purpose of attaining the goals and objectives set forth by the Chief Operations Officer.

Reports to : Chief Operations Officer (COO)

Manages : Site Managers

Dress Requirement : Business Casual

Work Schedule :

Monday through Friday

Times are subject to change due to business necessity

Exempt

Job Duties and Responsibilities

• Recruits, supervises, trains, evaluates, and coordinates the activities of Site Managers, company-wide
• Indirectly supervise all clinical operations support staff company-wide.
• Resolves non-medical administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, helpful clinic atmosphere
• Participates as needed in the recruitment, training, orientation, and evaluation of the nursing, medical assistant, front office, and all support staff, except clinicians.
• Participates in and coordinates clinical operations staff meetings throughout the organization.
• Participates in the development and facilitation of in-service training programs for clinic staff and business front office staff.
• Maintains clinic staff compliance with policies, procedures, and state licensing and program requirements.
• Assist the Chief Operations Officer, Chief Quality Officer, and Compliance Improvement Officer in organizing and implementing appropriate quality assurance and improvement activities.
• Attend meetings per supervisor's request.
• Participates in the collection and consolidation of data for appropriate records and reports.
• Assists in the administrative review of medical charts and ancillary data for accuracy and completeness as indicated.
• Supervises the development and implementation of tracking systems to monitor patient care and follow-up.
• Facilitate resolution of patient complaints.
• Works with Human Resources in matters of clinical support staff recruitment and the interview processes.
• Assure proper maintenance of health centers' equipment contracts.
• Performs other functions related to specific needs and the size of the clinic’s work unit.
• Participates in establishing and monitoring health centers' budgets.
• Manages inventory of all supplies.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Job Qualifications (Experience, Knowledge, Skills and Abilities)

Communication Skills :

Facility Environment :

Heart of Ohio Family Health operates in multiple sites in the Columbus, OH, area. All facilities are medical offices with a front-desk reception area, separate patient examination rooms, a pharmacy stock room, business offices, hallways, and private toilets. All facilities are ADA-compliant.

This position’s primary work area is business offices.

This work area is :

Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position :