What are the responsibilities and job description for the Front Desk Staff position at Heart Hotels?
Job Overview
We are seeking a dynamic and friendly Front Desk Staff member to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring smooth daily operations and exceptional customer service. Your energetic approach and organizational skills will help create a positive environment while managing administrative tasks efficiently. This paid position offers an exciting opportunity to develop your office management expertise and contribute to a professional, lively workplace.
Responsibilities
- Greet visitors and clients warmly, providing excellent customer support and assistance
- Manage multi-line phone systems, directing calls accurately and courteously using proper phone etiquette
- Handle incoming correspondence, emails, and inquiries promptly and professionally
- Maintain a clean, organized reception area and manage front desk supplies and materials
- Schedule appointments, manage calendars, and coordinate meetings using office management tools such as Google Workspace or Microsoft Office
- Perform data entry, filing, and basic bookkeeping tasks using QuickBooks or similar software
- Support administrative functions including proofreading documents, managing office correspondence, and assisting with clerical duties as needed
Requirements
- Proven experience in front desk or office management roles with strong organizational skills
- Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
- Strong communication skills with professional phone etiquette; bilingual abilities are a plus
- Demonstrated ability to handle multi-line phone systems efficiently and provide outstanding customer service
- Previous clerical or administrative experience with data entry, filing, proofreading, and calendar management
- Knowledge of bookkeeping software such as QuickBooks is desirable
- Ability to prioritize tasks effectively while managing time efficiently in a fast-paced environment
Join us to be part of a vibrant team where your positive attitude and organizational talents will make a real difference! This role offers valuable experience in office operations while supporting our mission to deliver exceptional service every day.
Pay: From $17.00 per hour
Work Location: In person
Salary : $17