What are the responsibilities and job description for the Systems Analyst position at Heart Disease Services?
Systems Analyst
The Systems Analyst is responsible for supporting, configuring, maintaining, and optimizing software applications used throughout the organization. This role works closely with clinical, operational, and administrative staff to ensure systems function effectively and support organizational workflows.
The Systems Analyst provides day-to-day application support, troubleshooting, system configuration, user training. They are a key resource in software implementation initiatives and workflow optimization. The ideal candidate possesses strong technical, analytical, and customer service skills and is comfortable supporting users in a healthcare environment.
Essential Duties and Responsibilities:
- Configure, maintain, and support organizational software applications and system workflows.
- Provide technical and functional support to end users by troubleshooting software issues and resolving application-related problems.
- Assist users with workflow questions, system navigation, and operational best practices.
- Conduct user training for new employees and provide ongoing education for existing staff.
- Collaborate with departments to analyze workflows and recommend system improvements and optimization opportunities.
- Participate in software upgrades, implementations, testing, and enhancement projects.
- Create and maintain system documentation, training materials, and support procedures.
- Coordinate with software vendors and internal IT staff to resolve escalated issues.
- Monitor and manage support tickets to ensure timely resolution and follow-up.
- Assist with user account setup, permissions, and application security functions as appropriate.
- Support data integrity, reporting validation, and quality assurance activities.
- Maintain compliance with organizational policies, security standards, and HIPAA requirements.
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Healthcare Administration, Business, or related field preferred.
- 1–3 years of experience supporting software applications or information systems preferred.
- Healthcare or medical practice experience preferred.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service abilities.
- Ability to train users with varying levels of technical proficiency.
- Strong organizational and multitasking skills.
- Experience with EHR/EMR, practice management, or healthcare software systems preferred.
- Familiarity with Microsoft Office applications and general computer systems.
- Understanding of HIPAA and healthcare privacy standards preferred.
- Preferred Skills
- Application configuration and workflow optimization experience.
- Experience working with software vendors and support teams.
- Ability to analyze operational processes and recommend improvements.
- Knowledge of ticketing and support management processes.
- Strong interpersonal and team collaboration skills.
Preferred Skills
- Healthcare application configuration and workflow optimization experience.
- Experience supporting physicians and clinical staff in a multi-site healthcare environment.
- Familiarity with healthcare reporting, interfaces, and data validation processes.
- Knowledge of ticketing systems and IT support workflows.
- Ability to analyze operational inefficiencies and recommend technology-based improvements.
- Strong interpersonal skills and ability to collaborate across departments.