Position Summary:

A Medical Assistant (MA) is the liaison between the healthcare provider and the patient assisting both while gathering pertinent, timely and confidential information to ensuring a positive patient encounter.

Essential Functions:           

• Prepares for the day in advance, including but not limited to schedule preparation and planning appointment needs prior to patient arrival
• Helps the provider keep up with huddle patients
• Greets and rooms patient, ensuring their comfort and answering questions as able
• Performs all functions necessary to prepare for provider entry, including but not limited to:  obtaining vitals, chart preparation and administering immunizations, medication and/or injections as necessary
• Performs lab draws if phlebotomist is not available
• Translates, if able, and/or chaperones as necessary
• Discharges patient as necessary reiterating follow-up needs
• Assists with additional office procedures as requested or required
• Schedules appointments and faxes requisitions to the appropriate facility for appointment or testing purposes
• Retrieves, records, distributes or files incoming clinical information as necessary
• Responds to information requests such as prior authorizations or pre-certifications and searches charts and/or EMRs to obtain the clinical information needed in order to complete and/or simplify paperwork received in order to obtain the provider’s “sign off” as required
• Helps the provider communicate test results to the patient along with any additional information deemed appropriate or necessary to share
• Ensures that the entire unit is running smoothly by observation and taking corrective measures as necessary
• Acts as the “go to” person for providers in the department
• Performs and/or assists with training needs as requested or required
• Cleans and stocks exam rooms; appropriately communicates needs for ordering purposes
• Answers phones as necessary and checks messages; responding appropriately and in a timely fashion
• Documents as necessary in patient’s chart and electronic medical record
• Other duties as assigned

Knowledge, Skills and Abilities:

• Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding
• Excellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned duties
• Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions
• Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred
• Good time management skills; self evaluates the use of time and understands how others may be affected
• Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
• Ability to work independently (self motivating) and as a team member
• Ability to develop a collaborative therapeutic alliance with individuals and make accurate professional judgments
• Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
• Familiarity with local community resources for patients with chronic disease
• Knowledge of health promotion and disease prevention methods related to routine health care and teaching methods designed to address the needs of patients with chronic, disabling health conditions
• Familiarity with Patient-Centered-Medical-Home concepts
• Problem sensitivity skills; empathetic/understanding
• Deductive reasoning and problem-solving skills
• Organized and detail oriented
• Bilingual (Spanish/English) language skills helpful

Education, Experience and Licensure:

• Medical Assistant Certification required
• 1 to 2 years clinical experience; medical office experience preferred

Physical Demands:

• May sit and/or stand for long periods of time
• May require full range of body motion including bending, stretching and kneeling or squatting
• May occasionally be required to lift up to 50 lbs.
• Must be able to see and hear in normal range with or without correction device(s)
• Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones

Work Environment:

• Employee is occasionally exposed to fumes or airborne particles, toxins or caustic chemicals, 
• Potential risk of electrical shock, risk of radiation, and risk of infectious diseases 
• Fast-paced potentially stressful office environment
• Noise level in this environment is usually moderate