What are the responsibilities and job description for the Client Support Specialist position at Hearst?
WXII, the NBC affiliate in Winston-Salem, is seeking an organized, detail-oriented Client Support Specialist to support our Sales team in a fast-paced, multiplatform advertising environment. This role supports the execution of broadcast and digital advertising campaigns from order entry through completion. The ideal candidate thrives under deadlines, manages multiple priorities, embraces new technology-including AI-powered productivity tools-and delivers exceptional service to internal and external clients. This is an in-person position reporting to the Digital Sales Manager.
What You'll Do
You will provide operational and administrative support to the Sales team by ensuring advertising campaigns are entered accurately, executed efficiently, and delivered successfully across broadcast and digital platforms. You'll collaborate across departments to deliver exceptional client service while leveraging technology to improve workflow accuracy and efficiency.
Sales & Campaign Support
- Enter, maintain, and manage broadcast and digital advertising orders while supporting Account Executives throughout campaign setup, execution, and completion.
- Monitor campaign delivery, implement updates as needed, and prepare campaign reports and performance recaps to ensure successful client outcomes.
Client Service & Collaboration
- Partner with Sales, Traffic, Digital, and other departments to coordinate campaign execution, resolve issues, and maintain accurate client records.
- Deliver exceptional service by supporting client communications, preparing proposals and presentations, and proactively identifying solutions to campaign needs.
Technology & Process Improvement
- Utilize Microsoft Office, sales systems, and AI-powered productivity tools to improve proposal development, reporting, data accuracy, and workflow efficiency.
- Continuously identify opportunities to streamline processes, automate routine tasks, and support operational excellence through technology and collaboration.
What We're Looking For
- Exceptional attention to detail and strong organizational skills.
- Ability to work efficiently in a fast-paced, deadline-oriented environment.
- Strong communication and interpersonal skills.
- Positive attitude with a willingness to learn and adapt.
- Team-oriented mindset with the ability to collaborate across multiple departments.
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- Ability to prioritize multiple projects while maintaining accuracy.
- Experience supporting advertising sales, media operations, or client service is preferred.
- Experience with WideOrbit, AdBook, or similar media systems is preferred but not required.
- Comfort learning and utilizing AI-powered workplace tools to improve productivity and reporting.
- Related military experience will be considered.
Values in Action
At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That is why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.
Benefits
Hearst's benefit programs are modern, flexible, and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.
- Medical | Dental | Vision
- 401(k) matching
- Emotional Wellness Support
- Paid Time Off
- Paid Parental Leave
- LGBTQ Health Services
- Additional benefits to meet your and your family's needs
We are an Equal Opportunity Employer. we do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national, origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.