What are the responsibilities and job description for the Patient Care Coordinator-Eastgate position at Hearing Speech Deaf Center?
Company Description
Hearing Speech Deaf Center (HSDC) is a mission-driven organization dedicated to empowering communication for individuals and families in Greater Cincinnati. With 100 years of service, HSDC provides audiology, occupational therapy, speech therapy, and Deaf services through its three area offices and community partnerships. The Center supports thousands annually, with a significant focus on individuals at or below 200% of the Federal Poverty Level. HSDC is committed to advocacy, personalized care, and bridging communication gaps.
Role Description
This is a full-time, on-site position based in Cincinnati, OH at our Eastgate location. This position ensures all administrative tasks are completed accurately and efficiently, allowing clinicians to deliver high‑quality services to clients
Major Duties and Expectations:
1. Provides in-take support to families and clinicians: coordinates clinical schedules for primary offices as well as assisting other office managers, their locations, and place-based service locations.
2. Calls insurance to verify insurance benefits for every patient and advise patient/parents of benefit via telephone or e-mail prior to appointments.
3. Maintains accurate and thorough records including demographics (verifies current information at every visit) and patient accounts including verification of insurance coverage, prior authorizations, physician referrals as needed & tracks authorized visits.
4. Greets all clients and visitors in a professional, courteous and gracious manner.
5. Answers all incoming calls in a professional, courteous and gracious manner.
6. Assists HRG and billing with support requested including clinician credentialing, contracts with insurance companies, demographics, etc. if needed.
7. Provides administrative support to Clinical Services.
8. Processes credit card payments and co-pays as needed.
9. Coordinates all hearing aid shipping, contacts patient to arrange for pick-up, completes all paperwork associated with transactions.
10. Oversees office facilities: arranges for the opening and closing of the physical office ensuring proper security is maintained.
11. Maintains waiting room/bulletin board/including maintaining appropriate reading materials for children and parents and agency publications.
12. Provides back-up coverage for office managers as needed.
13. Submits supply requests according to agency protocol as needed.
14. Submits Work Order requests to appropriate contact as needed.
15. Meets productivity standards of the agency.
16. Adheres to all agency/department policies and procedures.
17. Other duties as assigned.
Salary and Benefits:
$40,000-$42,500 based on experience
Full benefits offered-health, dental, vision, life, 401(k) with company match
Salary : $40,000 - $42,500