Medical Front Office - Receptionist

Private practice Audiology clinic is looking for a mature, charismatic, reliable front office team member in our Salisbury office. We are dedicated to improving the quality of life of others by helping our patient understand their hearing issues and treat their hearing loss. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture.

We work primarily with the older, hearing impaired clientele, so patience and compassion are imperative. Our ideal candidate is an independent thinker and self motivated. He/she also has computer knowledge and is detail-oriented and is not rattled by interruptions. Our organization believes in promoting from within and we strongly encourage training, development and ongoing learning. This is a hands-on, rewarding position where you will have direct patient contact, as well as be responsible for many administrative duties.

If you are interested in working with our company, this position is the beginning of your journey.

Check us out at: www.hearingsolutionsofnc.com

JOB DESCRIPTION

· Ensuring a positive and engaging environment for every patient who calls or walks into the office

· Answering phone calls & scheduling appointments according to practice guidelines

· Checking patients in/out

· Processing patient payments

· Confirming appointments /appointment reminder calls

· Administration of Patient Medical Records and inventory

· Collecting insurance information

· Organizing front office, including filing, receiving and distributing mail and parcels, tracking and reporting practice statistics

· Supporting the Audiologists and Hearing Instrument Specialists with their duties as delegated (and in accordance with applicable laws and regulations)

· Managing and coordinating all logistic aspects of the practice

· Participating in company and office meetings and training programs as required

· Light housekeeping around the office, including taking out trash, restocking supplies, and wiping down surfaces, etc.

JOB REQUIREMENTS

· Customer service experience in a medical setting, hospitality or spa environment

· High school diploma required, some continuing education preferred

· Ability to pass background check, and work in US

· Provide references

· Strong computer skills and technical knowledge are a must.

Successful applicants will be able to demonstrate the following:

· Impeccable business ethics

· Outstanding interpersonal skills that allow effective working relationships with the team, diverse patients and medical practice populations; including listening, and problem-solving skills

· Strong work ethic and ability to work independently with limited supervision

· Strong oral and written communication skills

· Creating, identifying, and capturing sales opportunities

· Ability to solve problems and provide solutions and/or escalate to the appropriate personnel

Ability to learn on-the-job and implement professional feedback

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan

Work Location: In person

Salary : $18 - $22