Connect Intake Advisor

Job Title: Connect Intake Advisor

Location: Must be physically located in the service area (Collier, Lee, Hendry or Glades counties), have the ability to work in-office and in healthcare settings in Collier County, and attend in-person meetings as required. Limited travel within service area may be required.

Employment Type: Full-time, non-exempt

Reports to: Connect Program Manager

Summary

This position is responsible for delivering Connect - Coordinated Intake and Referral (CI&R) program services that provide initial intake, outreach, and case management services to pregnant women and families with young children up to age three. CI&R serves as the central intake for all services in the community for pregnant and postpartum mothers, inter-conception care, infants, and families with young children. This position requires excellent telephone and in-person communication skills, strong computer and data entry skills, and basic knowledge of Medicaid, pregnancy services, and home visiting.

Essential Duties and Responsibilities include the following:

1. Provide case management services by telephone and in-person for the clients in the Connect - Coordinated Intake and Referral (CI&R) program. Secure client consent and protect confidentiality at all times. Provide information and eligibility criteria on all programs and services available to clients/families including Healthy Start, Healthy Families, Nurse Family Partnership, CAPTA, and TEAM Dad. Case management assessment services include:

a. Initial Intake and counseling for enrollment into a home visiting program;

b. Initial counseling for enrollment in a managed care plan;

c. Assisting pregnant women in finding a prenatal provider;

d. Assisting families in identifying a pediatrician or family practice provider;

e. Providing referrals and follow-up to home visiting programs and community resources;

f. Explaining Medicaid insurance benefits, as necessary;

g. Explaining WIC benefits, as necessary;

h. Educating on family planning, nutrition, and mental health;

i. Educating on safe sleep, car seats, Diaper Bank, community resources, prenatal and postpartum care.

2. Perform accurate, secure, and confidential data entry of client information into the Well Family data system.

3. Complete the Initial Intake and refer to appropriate home visiting programs, or community resources outside of the Healthy Start system to meet the client’s needs such as Medicaid, WIC, and Family Planning Medicaid.

4. Attend staff meetings, coalition meetings, and trainings, as required.

5. Participate in community outreach, health fairs and educational events, as needed.

6. Perform other duties as assigned by Supervisor.

Education, Knowledge, and Skills

Associate’s or Bachelor’s Degree in social work, psychology, human services, case management, counseling, education, public health, or a related field and one (1) year of experience in community outreach, customer service, and/or working with at-risk populations is preferred. Bi-lingual in Spanish and/or Creole preferred. Ability to prioritize work requirements and work with diverse populations. Must have a valid driver’s license, a safe driving record, reliable transportation, and carry your own car insurance.

1. Knowledge of:

o Community, social, and healthcare resources and Medicaid

o Maternal and child health variables and services

o Computer software and office equipment including Microsoft Office software, internet, virtual platforms & databases, printers/copiers/fax machines

o HIPAA guidelines, Coalition policies, and the Healthy Start Standards and Guidelines

2. Ability to:

o Utilize multi-line telephone communication systems with excellent interpersonal skills

o Communicate effectively with clients, Supervisor, and staff

o Work well independently and in a team environment with supervision

o Plan, organize, and coordinate work activities; demonstrate strong work ethic and reliability

o Use discretion and maintain confidentiality while handling sensitive information, records, and reports

o Input data into a secure data system

Employment Type

This is a full-time, non-exempt position. Standard hours of operation are Monday - Friday 8:30am-5:00pm. Benefits include Paid Time Off, Holidays, Insurance and Retirement Plan.

Healthy Start Coalition of Southwest Florida, Inc. is a nonprofit 501(c)(3) dedicated to reducing infant deaths and premature births as well as promoting healthy outcomes for babies and young children. We have served families in Collier, Glades, Hendry, and Lee counties since 1992. The Healthy Start Coalition of Southwest Florida system of care includes Connect, Healthy Start, CAPTA, Nurse Family Partnership, Help Me Grow, FIMR, TEAM Dad, and the Southwest Florida Regional Diaper Bank programs. Join a dynamic team where every day you can make a positive impact on the health of new mothers, babies, and their families. Our team provides support and services to help give every baby a healthy start in life.

Healthy Start welcomes diversity. We will not discriminate against an applicant, an employee, or a program participant because of race, disability, color, creed, religion, sex, age, national origin, sexual orientation, ancestry, citizenship, veteran status, or non-job-related factors. All employees are required to pass a Level 2 background screen that includes fingerprinting.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Language:

• Spanish (Required)
• Haitian Creole (Preferred)

Ability to Commute:

• Naples, FL 34105 (Required)

Work Location: In person

Salary : $18 - $19