What are the responsibilities and job description for the Operations Assistant position at Healthy Horizons?
Company Description
Healthy Horizons is a Silicon Valley-based company that offers turnkey corporate lactation programs across North America. As the industry expert in Corporate Lactation Programs, we provide a variety of services and programs to support working parents, such as lactation rooms, equipment, consultations, education, classes, milk shipping, and corporate baby gifts. We operate two retail Breastfeeding Centers in Burlingame and Menlo Park, CA.
Role Description
This is an on-site full-time role for an Operations Assistant position located in Burlingame, CA. The Operations Assistant will be responsible for supporting day-to-day operations, and performing tasks such as customer service, front office management at our retail centers, warehouse support, and Lactation Room Servicing™.
The ideal person is skilled in multitasking, organization, is comfortable working alone, quickly picks up new skills, and enjoys the excitement of working cross-functionally within different business areas. You will work on-site at our retail Breastfeeding Centers, warehouse, and will support lactation rooms at various client sites across the Bay Area. There will be local travel, some out-of-area travel, and some Saturdays are required as requested by your manager. This is an on-site opportunity only.
Hours, Pay, and Benefits
Hourly position working 30 hours a week in-person. Salary range is $25 to $35 per hour. Benefits include matching 401k, health insurance, vision insurance, dental insurance, Flex Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA), life insurance, long term disability, and more.
Travel
Must be able to travel 25-50% of the time. Trips range from local driving trips out of the area, to flying out of state. Trips currently range from 1-4 days.
Responsibilities
- Ensure all work is carried out in an appropriate, error-free, cost-effective way
- Comfortable working in a variety of settings and interacting with customers
- Improve operational management systems, processes, and best practices
- Setup, service, and maintain lactation rooms for corporate clients
- Ensuring all communication is professional and inviting, quickly able to build rapport
- Work in our retail centers supporting customers, making sales, booking appointments, renting equipment, and following retail protocols
- Ability to work with new and expectant parents and their infants
- Effectively interface and support the lactation staff
- Inventory management, order fulfillment, and shipping
- Be available for emergency needs if they arise
- Other duties as required or assigned by management
Qualifications
- Must be reliable, organized, professional, and detail-oriented
- Self-directed, open to learning/asking questions, and interested in continuous improvement
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Experience with data analysis and reporting
- Proficient in Google Suite, POS system, and the ability to learn other software
- Degree in Business, Operations, Public Health, STEM, or a related field
- Certified Lactation Educator (CLE) or willingness to earn the certification
- Driver’s license, reliable transportation, and the ability to drive for several hours
- Valid passport
- Ability to walk several miles a day
- Ability to lift 30 pounds
Drug test required. Customers may have additional requirements.
Salary : $25 - $35