Medical Aesthetics Client Relations Coordinator

Medical Aesthetics Client Relations Coordinator

Healthy Glow Beauty & Med Spa | Rowley, MA

About Us:

Healthy Glow Beauty & Med Spa is a results-driven, client-focused aesthetics practice, specializing in advanced skincare treatments in a luxury, welcoming environment. The company was founded in 2023 on the belief that client experience should be at the forefront of the practice. Creating an elevated experience where clients feel cared for, confident, and excited to return. The company is seeking a Client Relations Coordinator to help the growing medical spa continue to provide the best client experience possible.

Position Overview:

We are seeking a Client Relations Coordinator who thrives in a fast-paced, client-first environment and understands that the front desk is more than just check-in and check-out—it’s the heartbeat of the business. This role is ideal for someone who loves skincare, enjoys connecting with people, and is motivated by both service and sales.

What You’ll Do:

Responsibilities:

• Create a warm, elevated, and seamless client experience from the moment they walk in
• Handle calls, texts, and online inquiries with professionalism and personality while providing accurate information on our services, products, promotions, and events
• Ensure all inquiries from website, email, and Meta are responded to in a timely manner
• Gather necessary demographic information from patients to create, maintain, and update detailed patient records
• Establish relationships with VIP members and guests to grow and retain a client base
• Register patients, completing check in and check out, and providing forms such as medical history and consent to patients for completion
• Handle confidential patient information in compliance with HIPAA regulations
• Schedule and confirm appointments, manage cancellations, and optimize the provider's calendar for efficiency.
• Assist the Practice Manager and Owner as needed in managing marketing materials, stock, supplies, and completing assigned tasks
• Collaborate with providers with room preparation, and client procedures as needed to ensure exceptional client outcomes
• Driving member retention through outreach via phone and email to current members along with following up with previous patients to ensure patient safety and engagement
• Support retail sales and treatment plan conversions by educating clients on services, memberships, and skincare products
• Comfortable quoting, managing, and processing point-of-sale transactions
• Meeting monthly practice goals while driving sales and patient satisfaction through personal performance
• Maintain a clean, organized, and visually appealing front desk and retail area
• Maintain good housekeeping throughout the spa, including laundry, dusting, sweeping, and stocking as needed.
• Support retail sales and treatment plan conversions by educating clients on services, memberships, and skincare products
• Attend and participate in both onsite and offsite events

What We’re Looking For:

• Previous experience in medical aesthetics, spa, or hospitality (preferred)
• Strong communication and relationship-building skills
• Confidence in recommending services and products (sales or retail experience is a plus)
• Highly organized with the ability to multitask, and work well under pressure in a fast pace environment
• Positive, team-oriented attitude with attention to detail and time management skills
• Friendly, outgoing, and passion for skincare, beauty, and client experience
• Punctual and reliable
• Self-motivated and self-directed
• Ability to focus on accuracy and detail
• Excellent phone presence and communication skills
• Working knowledge or ability to learn Google Chrome applications, scheduling software, and client documentation software.

Perks & Benefits:

• Competitive hourly pay commission opportunities
• Employee discounts on treatments and skincare
• Growth opportunities within a thriving med spa
• Supportive, team-oriented environment
• Ongoing education in skincare and aesthetics

This Role Is Perfect For Someone Who:

• Loves making people feel seen, comfortable, and confident
• Can balance hospitality with sales (without feeling “salesy”)
• Thrives in a busy environment and stays calm under pressure
• Notices the little details that elevate an experience

How to Apply:Please send your resume and a brief introduction telling us why you’d be a great fit.

Thank you for your interest in Healthy Glow Beauty & Med Spa, we look forward to hearing from you!

Benefits

• Discount on services
• Discount on products
• Competitive pay
• Growth opportunities
• Paid Training

Hours per week: 15-20, (opportunity for additional hours)

Work Remotely

• No

Job Types: Part-time

Schedule:

• 4 hour shift
• 8 hour shift
• Weekends

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement

Shift:

• 4 hour shift
• 8 hour shift

Experience:

• Customer relationship management: 1 year (Preferred)

Ability to Commute:

• Rowley, MA 01969 (Required)

Work Location: In person

Salary : $18 - $25