What are the responsibilities and job description for the SCHEDULING SPECIALIST position at Healthy Connections?
Be the Voice Patients Trust First
At Healthy Connections, we believe that exceptional care starts with a single conversation. As a Scheduling Specialist, you'll be that first voice—a trusted guide who helps patients take the important step of getting care. We're looking for someone who communicates clearly, listens carefully, and is ready to thrive in a fast-paced, team-centered environment.
This full-time role is based in Mena and features a four-day workweek (40 hours total)—giving you the stability of full-time employment with built-in work-life balance. You’ll work closely with patients and team members across our clinics to ensure scheduling runs smoothly and professionally.
What You’ll Be Doing
- Professionally handle inbound calls from new and returning patients
- Schedule appointments using our electronic medical records system (eMDs)
- Work with digital tools like Phreesia and Updox to support patient engagement
- Accurately gather insurance and demographic information
- Direct clinical and billing inquiries to the appropriate internal teams
- Coordinate appointment changes, cancellations, and follow-ups
- Review provider and service updates regularly to stay informed
- Partner with leadership to meet scheduling benchmarks and patient experience goals
What to Expect
This is a phone-based, administrative position that supports patients from all Healthy Connections clinics. You’ll work in a structured, focused environment where clear communication and attention to detail are essential. The pace is quick—but you’re never on your own. You’ll be part of a close-knit team that collaborates daily to meet goals and provide high-quality care.
Training and Support from Day One
No guesswork here. You’ll receive full training on our scheduling systems, protocols, and tools (eMDs, Phreesia, Updox). Our onboarding process is designed to make sure you’re confident in your role—and our team and manager will support you every step of the way.
Who We’re Looking For
- High school diploma required
- At least 2 years of experience in a medical office or call center preferred
- Strong communication and organization skills
- Comfortable using Microsoft Office and learning new digital tools
- Bilingual in Spanish is a plus, but not required
- Ability to prioritize, stay focused, and manage a high volume of calls with professionalism
- Willingness to travel to other clinic locations for training or team meetings as needed
Why Healthy Connections?
Healthy Connections is a Federally-Qualified Health Center (FQHC) that has been serving Arkansas communities for more than 25 years. We’re here to make healthcare accessible—and we do it with compassion, consistency, and purpose. Our team is supportive, mission-driven, and committed to excellence in every interaction.
Equal Opportunity and Civil Rights Statement
Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaintfilingcust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Ave., S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.