Full-Time Patient Experience Coordinator 1

Join our mission to provide patient-centered healthcare that is accessible and affordable for all.

Position Summary

A Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care. The Patient Experience Coordinator is crafts a patients first impression through the phone or upon arriving at the health center.

Pay Rate: $16/hr

Responsibilities

• Answering phones, locating and organizing patient records, and working collaboratively with all departments within the Health Center.
• Maintaining patient demographics and insurance records.
• Answering preliminary non-medical questions for patients.
• Organizing clinic calendars.
• Check in patients.
• Verifying demographics, insurance and sliding scale eligibility.
• Serving as a liaison between medical professionals and patients.
• Prepare the patients to have a successful interaction with the Health Center.
• Other responsibilities as assigned.

Required Skills and Abilities

• Team members are expected to demonstrate successful professional practices, patient care coordination, ethical accountability, and the preservation of patient and staff confidentiality.
• Must be able to organize patient information.
• Basic addition and subtraction mathematics skills.
• Proven typing skills.
• Ability to multitask such as: answering phones, greeting patients, entering information in a computer system.
• Possess good interpersonal skills.
• Able to work effectively with co-workers and the public.

Education and Experience

• High school diploma or equivalent
• Fluent in another language other than English preferred

Physical Requirements

• Sedentary work includes sitting for long periods of time.
• Light work, lifting up to 10 pounds.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
• Regular contact with staff members and general public is required. 

You may be required to travel to any of our sites as part of your responsibilities at any time.

Salary : $16