Full-Time - Clinic Manager I

Join our mission to provide patient-centered healthcare that is accessible and affordable for all.

About HCHC

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary

The Clinic Manager I is responsible for the overall clinic functions to ensure the efficient and effective operations of one clinic with up to 4 provider FTEs. Promotes positive patient interactions, quality clinical services, positive staff relations, fiscal responsibility, and effective patient care. Responsibilities include: supervising front and back-office staff, monitoring the delivery of patient services, and ensuring compliance with organizational policies, regulations, and standards of care.

Responsibilities

• Coordinate and Maintain Daily Operations
  • Serve as the first line contact for facilities and logistical resource management and information
  • Demonstrate critical thinking and organization skills, leadership and appropriate role modeling for all staff.
  • Organize clinic operations and procedures and ensure employee compliance with policies and procedures
  • Responsible for overall success of the facility on a day-to-day basis
  • Create and oversee the personnel schedule for all clinic staff
  • Collaborate with other clinic managers to ensure adequate coverage through sharing of staff as needed
  • Provides annual performance reviews for all direct report staff
  • Supervise and perform, as needed, day-to-day functions of the clinic staff
  • Oversee laboratory operations and the updating of lab supplies, equipment and logs.
  • Ensures adequate inventory of clinic supplies
  • Participates in hiring, mentoring and holding staff accountable for all direct report staff
  • Ensure Medical Records are maintained in accordance with applicable laws and regulations.
  • Ensure teams are completing work in accordance with timeliness expectations as outlined in policies/procedures

• Communication
  • Coordinates new/ongoing employee training and onboarding to meet or exceed job requirements.
  • Performs all functions and responsibilities in a professional, efficient, and courteous manner, in accordance with the philosophy and standards of the organization with emphasis on the mission of patient-centered care
  • Communicate clearly and concisely all relevant information necessary for quality patient care. 
  • Communicate equipment or supply needs in a timely manner to ensure minimal interruption in patient experience and clinical operations.
  • Prepares for and conducts monthly staff breakout sessions in collaboration with other clinic managers
• Clinical Responsibility
  • Assist all supporting clinical staff with key responsibilities and standards as needed.
  • Ensure support staff are trained to assist as needed in providing patient care.
  • Foster an environment that promotes trust and cooperation among all staff
  • Validate competencies of clinical team members
• Front Office
  • Ensure all front desk personnel are properly documenting patient insurance and migrant (if appropriate) status by utilizing the eligibility solutions prior to and during appointments
  • Foster an environment that promotes trust and cooperation among all staff
  • Ensure all front desk personnel are performing household assessments according to policy and procedures including but not limited to sliding fee policy and new patient and annual paperwork
  • Ensure sliding fee and paperwork is updated and entered correctly for all HCHC patients
  • Ensure copays are being collected

Required Skills and Abilities

• Excellent written and verbal communication skills.
• Ability to prioritize tasks effectively and adjust work efforts accordingly
• Comfortable and effective in a fast-paced, accountability-focused and mission-driven organization
• Commitment to the mission of Healthy Community Health Centers
• Adaptable to meet patient/community needs
• Provide culturally and linguistically appropriate care
• Proficient user of Microsoft Word and Excel
• The ability to speak, read, and write in English

Education and Experience

• Licensed Practical Nurse with at least two years clinical experience
• Will consider Medical Assistant with a strong background in clinic operations and at least 5 years of experience
• Previous management experience in medical practice preferred
• Experience managing clinical workflows, staff scheduling, and patient care coordination is essential.
• BLS CPR Certified

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• Hearing must be adequate to perform the essential functions of the job, such as ability to hear soft voices.
• This is a moderately active role, which requires the ability to lift or move up to 10 pounds, bending, squatting, sitting and standing as necessary.
• Must be able to lift, carry and handle equipment, supplies and other work site materials based on position duty requirements.
• Travel may be required to any of our locations.

Work Location

You may be required to travel to any of our sites as part of your responsibilities at any time.