Member Service Team Member

Job description

As a leader and innovator in the health club industry for over 40 years, Healthworks Group has been recognized as the best health club in Boston, voted one of the top 10 gyms in the country and named the “Best Women Only Gym in America” by Fitness Magazine. Not only are our members raving fans, but so are our staff. They work in one of 3 exquisite facilities where the programming is extensive, progressive, and cutting edge. In addition, they would tell you they are surrounded by a team of people who are passionate about our mission and care deeply about making a difference in women’s lives. They get real satisfaction from their jobs and believe strongly that Healthworks is a fun place to work, is the best fitness company in Boston to work for, makes a difference in the world, and delivers on the promises it makes to its members.

We are looking for enthusiastic, customer service-oriented people for part-time work at our Member Service Desk in our Cambridge location.

Our Member Service Desk Team:

• Provides legendary service to our members and guests
• Plays an integral role in creating the first impression of who we are to anyone walking in our door.
• Greets and acknowledges members and guests, checks in members, answers phones and directs calls appropriately, and assists members and guests with inquiries about our programs and policies.
• Focuses on our safety standards, including cleaning and disinfecting areas of the club regularly.

If you want to work in a safe environment focused on excellence and innovation and have a zeal for customer service and impacting the health and wellness of women, Healthworks is the place for you!

Skills, Experience, Education:

• Commitment to providing top notch customer service and some experience working in a fast-paced customer service role
• Experience working with a diversity of people
• Team player who approaches challenges in a creative and positive manner
• History of conflict resolution, active listening and written/verbal communication skills
• Excellent communicator –good listening, writing, and oral communication skills
• Organized, flexible, and resourceful
• Ability to execute multiple tasks at once, handle multiple projects simultaneously, and remain resilient in a fast-paced environment
• Computer-savvy and proficient in using Microsoft Office
• Passion for Healthworks vision, mission, and core values
• High School equivalent or higher

Compensation & Benefits:

• Job Type: Part-time
• $18.00 hourly rate
• Free health club membership, free group fitness classes, and discounts on spa services and personal training

Our Commitment

We’re dedicated to making the best environment possible for our team. All you have to do is apply; we are ready to let you show off your talent!

Our clubs are a place where people can make a positive impact on our community and the world. We foster a culture of inclusivity and respect, encouraging and supporting employees as they bring their whole, authentic selves to work. Our diverse identities, perspectives and experiences make us better problem-solvers and communicators, making what we do in our community more impactful.

Healthworks Group is an equal employment opportunity employer. All qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, veteran status or disability. We're looking forward to your application!

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 6 – 12 per week

Benefits:

• Complimentary All-Group membership
• Employee discount on all services and products

Shift:

• Weekends
• Weekday evenings
• Holiday availability

Experience:

• Customer Service: 1 year (Required)

Work location:

• In person

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $19