What are the responsibilities and job description for the Acute Intake Technician, CPhT position at Healthwise Pharmacy?
The Acute Intake Coordinator is responsible for processing information about new patients, assisting with patient refills, and communicating with patients and referral sources.
JOB SUMMARY
Acute Intake Technician with Healthwise Pharmacy is responsible for being the liaison between patients and the pharmacy. This employee will be expected to work with the pharmacist to manage new referrals and the intake process between referral sources, patients, and the billing team. Intake technician will run benefits, schedule nursing and other appointments, schedule weekly deliveries, and ensure that each patient has a personalized experience with out pharmacy team. This employee will also assist with pharmacy billing as needed.
QUALIFICATIONS
- Required: PTCB Certified Pharmacy Technician, CPhT.
- Required: Experience with sterile compounding that lines up with the business of home infusion pharmacies.
- Required: Good interactive skills with employees, referral sources, physicians, and patients
- Required: Excellent written and verbal customer service skills and advanced computer skills
RESPONSIBILITIES
- Interact with patients and referral sources in a professional manner
- Understand insurance benefits and quote pricing accurately to patients with the help of the billing team
- Interact with billing team efficiently
- Understand the pharmacy prescription filling process and work with pharmacy team to complete medication deliveries accurately and in a timely fashion
- Act as a case manager with all acute patients
- Other responsibilities as assigned by supervisor
PHYSICAL REQUIREMENTS
- May require lifting over 40 lb.
BENEFITS
- 401(k) with company match
- Health Insurance
- Vision Insurance
- Dental Insurance
- Paid time off
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person