Customer Support Coordinator

Introduction

Do you have the career opportunities as a Customer Support Coordinator you want with your current employer? We have an exciting opportunity for you to join HealthTrust Performance Group which is part of the nation's leading provider of healthcare services, HCA Healthcare.

SCHEDULE: Monday - Friday 8:30am - 5pm CST

Benefits

HealthTrust Performance Group offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  
  

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Customer Support Coordinator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary And Qualifications

Seeking a Customer Support Coordinator, who provides high-quality, quick and accurate, supply chain support to, ROI Members through proactive solutions and decision making. The Customer Support Coordinator also provides requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement, confirmation follow up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC). The Customer Support Coordinator is responsible for daily customer and vendor relationships both within and outside of the organization. We encourage you to take the next step and apply with HCA today!

What you will do in this role:

• You will performs the duties of the purchasing buyer when the customer has an urgent request.
• You will provide front line support to ROi customers regarding supply chain related issues.
• You will provide the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing and Local Supply Chain.
• You will coordinate the procurement of sub items when the vendor is out of stock on an item through sourcing to other manufactures.
• You will coordinate the entry of complaints into the quality management software for Mercy and Commercial customer returns and recalls as well as any other quality complaint.
• You will coordinate the return of product from the end user to the vendor.
  
  

What you should have for this role:

• High School diploma or GED Required
• 1 year of call center or customer service related experience preferred
  
  

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Support Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.